Sr Ability Analyst - C409AN

Ability Specialist - C409BN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford. The Senior Ability Analyst primarily investigates claims to make timely, accurate and customer focused initial and ongoing Long Term Disability benefit determinations using vocational, medical, and financial claim management. The Senior Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies, and procedures, and statutory, regulatory and ethics requirements. Claim complexity varies depending on tenure in role, which may be inclusive of working with customers with behavioral health/mental illnesses and terminal diagnoses.

• Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions
• Analyze medical and financial information to determine eligibility for benefits
• Provide exceptional customer service using professional written and verbal communication skills
• Maintain a dedication to meeting the expectations and requirements of internal and external customers
• Help to create a positive team environment that is inclusive to all employees

• Excellent time management and organizational skills
• Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity expectations
• An ability to adapt to new ideas and situations
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
• High School Diploma/GED is required
• Please note that this position can be considered as a Segment 1 or Segment 2 Analyst depending upon experience and skillset.
• INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results
• Prior claim experience and/or medical background is a plus but not required

• Please note that this position can be considered as a Segment 1 or Segment 2 Analyst depending upon experience and skillset.