Operations Associate - DD11AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

A Livestock Operations Associate works under general supervision to handle customer service and administrative duties supporting Livestock Department operations including Livestock Insurance policy processing, claims processing.

Initially this role will have a 5 day in-office work schedule but upon completion of training, there will be a Hybrid work arrangement, with the expectation of working in the office 3 days a week (Tuesday through Thursday).

• Livestock insurance policy data entry to include general insured and coverage information for new business, renewals, and policy changes or endorsements.
• Validate agency/agent licensing using company systems or prescribed manual procedures
• Assemble and send livestock insurance policies to the insured, agent, and other applicable parties
• Insurance Claims Processing and File Management
• Insurance claim data entry
• Insurance claim check processing and issuance to the applicable parties
• Prepare claims for review. Assemble supporting data, identify and request missing data from the claimant/agent
• Independently deliver consistent, high quality, cost effective customer service by handling non-routine, as well as simple customer service telephone or email requests
• Ensure appropriate information flow to senior team members, producers, field representatives, and third parties
• Complete and possibly lead assigned special projects related to normal duties
• Identifies priorities and manages daily workload timely and effectively while assisting others with problems or questions
• General accounting, bookkeeping, financial data entry and billing knowledge is a plus but not required

• High School Diploma/GED Required
• Livestock/Agricultural experience preferred
• Effective Communication Skills
• Strong Customer Service Orientation
• Solid business skills; PC, software, keyboarding
• Strong data entry skills
• Adaptable/flexible; open to change
• Excellent verbal and written communication skills; writes clearly and effectively; edits work for spelling and grammar
• Ability to prioritize tasks and meet deadlines; must be able to complete tasks with an attention to detail
• Must be willing to work effectively independently, as well as in a team
• Support team leader/manager on team projects