Lic & Cont Analyst - OL10DN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Licensing & Contracting Department is seeking a highly motivated individual to join our team. This customer-faced role will be accountable to develop productive relationships with employees and/or independent agency customers. Collaboration, teamwork, and the ability to effectively balance workload with regulatory requirements will be critical to success.

WORK ARRANGEMENTS: This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• Processing: Hands-on technical work within the Agency Contracting team managing high volume transactions. Functional team alignment will determine the specific transactional areas of accountability, contracting, employee licensing, agency/producer licensing
• Responsible for reviewing data in all related databases to ensure consistency in information and compliance with company and regulatory guidelines
• Coordinate activities for all supporting tasks; Process new and maintenance transactions associated to contracts, licenses, and appointments as applicable
• Prioritizes workload based on varying service requirements and customer needs of different activities/transactions
• Monitors work performance to ensure productivity, quality and service commitments are achieved

• Will act as a resource or contact for staff and other business partners as it relates to functions and work processes
• Supports employees and independent agents in gathering documents to meet licensing regulatory guidelines.
• Manages incoming customer calls; strives for first contact resolution

• Identifies and actively contributes to process improvement initiatives
• Work closely with leadership on process changes and problem resolution activities

• Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis

• Monday - Friday 8:30-5:00est (with flexibility including occasional rotational coverage until 6:00est)
• Strong Technology and Computer skills; general comfort with technology and ability to learn software systems
• Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills
• Demonstrated commitment to delivering best in class customer service
• Strong Communication Skills (both verbal and written), Relationship Building
• Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done
• Independent, High level Learning Aptitude; Intellectual Curiosity
• Call Center Experience and/or knowledge of state insurance license requirements a plus