Insurance Sales Support Specialist - Contact/Call Center

Segment Sales Supp Consultant - PJ09EN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Sales Support Specialist is a key member of our Inside Sales Team, Small Business Insurance. This role is responsible for driving business growth through the sales acquisition process. Our ideal candidate is a highly organized, excellent communicator who can quickly build rapport with customers, and who has a strong desire to succeed.

This role is an entry point into our Sales and Underwriting organization, offering opportunities to develop the skills necessary for advancement into a Sales or Underwriting career.

• Partner with the Inside Sales Team in the sales acquisition process. Build leads, accept inbound calls, assign leads, and schedule call-backs to small business owners. No cold calling is performed.
• Put the customer first by building strong relationships, being responsive to the customer - including through online chat, follow up on open quotes, close the sale and communicate outcomes to the Inside Sales Team.
• Position and sell The Hartford's value proposition including its long-standing history, payroll deduct billing model, and additional coverages.
• Support a high performing sales culture. Act with confidence, operate nimbly, prioritize, and manage daily work activities.

• Call center experience preferred.
• Excellent written and verbal communication skills.
• Competitive nature and strong desire to win.
• Goal oriented and metric focused.
• Demonstration of solid time, organizational, and desk management skills with ability to multi-task in a fast-paced environment.
• Ability to prioritize calls from an inbound phone queue.
• Strong written communication skills, in conjunction with the ability to make outbound calls to both internal and external customers, to convert opportunities.