Director, Solution Innovation

Dir Strategic Initiatives - NS06AE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

In a rapidly changing work, where the frequency and severity of claims are increasing across the business, a new role is being formed to leverage product, IoT and AI capabilities to create innovative new risk management solutions.

The Hartford is establishing a new role, Director of Solution Innovation, within our Property & Casualty Innovation Team. This role would report to the Head of Y-Risk Innovation Labs, and be responsible for the design, development, and piloting of risk mitigation and emerging risk solutions across a wide range of strategic business areas.

• Explore the intersection of Artificial Intelligence (AI), Internet of Things (IoT) and insurance product/coverage capabilities to provide new risk mitigation and risk transfer solutions.
• Liaison with other innovation-focused teams (e.g., Risk Control Services, Tech/Data/Insights, Y-Risk) to ensure all innovation resources are being brought to bear on solution development.
• Work across P&C businesses to identify areas of need (claims frequency/severity, new market opportunities, etc.) where multi-faceted solutions could address those needs.
• Maintain connectivity with teams across The Hartford developing AI technologies, looking to leverage in-house capabilities to drive solution innovation and development.
• Coordinate with leaders focused on sustainability/resilience, mobility, robotics and other themes to ideate on multifaceted solutions that would position The Hartford to grow profitability in these emerging spaces.
• Work with Head of the Y-Risk Innovation Labs to clearly articulate and create awareness of our solution-focused approach, and educate underwriters, brokers, and other partners on the concept and execution.
• Partner with Enterprise Growth and Innovation to champion solutions which may require longer term investment and development.
• Responsible for early-stage concept development and launching well-structured new experiments including the learning plan, experiment design, customer value proposition, business sponsorship, KPI's, distribution strategy, etc.
• Act as IoT liaison with legal for IoT regulatory concerns (e.g., rebating, unfair discrimination, innovation filing/G&S endorsement relative to new or existing IoT programs)

• 8+ years of relevant experience recommended, including experience in risk mitigation, risk engineering, IoT technologies, and/or insurance product innovation. Research & development experience preferred.
• Bachelor's degree in Computer Science, Engineering, IT, MIS, or a related discipline desired. Advanced degree (e.g., Masters, PhD.) preferred.
• Able to communicate effectively with both technical and non-technical teams.
• Able to translate complex technical topics into business solutions and strategies as well as turn business requirements into technical solutions.
• Experience with leading project execution and driving change to core business processes.
• Exposure to Generative AI capabilities (and limitations) and use-cases, with a strong drive to keep up with the state of the art and help our team deploy scalable, maintainable machine learning & AI solutions.