Dir Solution & Design - CG06BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Director, Group Benefits Process Optimization, will lead the process team accountable for creating, sustaining, and improving processes for the Group Benefits Life, Premium Waiver, Accidental Death & Dismemberment, and STD/LTD Clinical Claims operations. This role will be a part of a team of problem solvers and innovators who relentlessly pursue transforming how we do business to meet our customers' needs today, tomorrow and in the future. The key to your success will be grit, the ability to navigate the complexities of the Group Benefits Organization and challenging the status quo leveraging data and innovation. This critical role will report to the AVP, Group Benefits Claimant Experience AVP supporting the above business units (HR to add location/hybrid language)

• Responsible for managing a team of 6-8 Optimization Consultants who conduct end-to-end process assessments and redesigns. This includes developing Solution Vision, Value, and high-level requirements in alignment with business strategies and prioritized investments.
• Lead and collaborate with the Claims leadership team to design an End-to-End process assessment aimed at defining the target operational state for claims teams.
• Comprehend and assist in formulating key business strategies and success KPIs, recommending process and technology solutions that meet major business objectives and drive desirable outcomes.
• Work closely with Claims leadership to prioritize process improvement opportunities, managing the flow of deliverables through the AGILE framework to provide incremental value with defined success metrics.
• Provide both direct and matrixed leadership for process improvements across the supported business groups within Claims.
• Engage and influence stakeholders and business partners to identify process and technology enhancement opportunities, guiding prioritization discussions and ensuring alignment with LOB strategy.
• Oversee the design and implementation of process improvements using recognized methodologies such as Lean and/or Six Sigma.
• Ensure adherence to standardized, disciplined processes, metrics, and process management controls to sustain, adapt, continuously improve, and drive our Process transformation.
• Offer training, coaching, and mentoring on process design and activities, including lean management systems and Six Sigma methodologies.
• Foster a process-focused organizational culture that promotes innovation and creates standard procedures and related materials.
• Integrate processes with technology, supporting IT implementations including data science and AI solutions.
• Encourage and promote a culture of collaboration, innovation, and data-driven decision-making.
• Champion the adoption of process-centric thinking and behavior throughout the Enterprise.

• A minimum of 5 years in a role that involved direct stakeholder engagement required
• Process improvement experience facilitating medium- to large-scale process or technology initiatives in a large and complex corporate environment
• Strong Group Benefits knowledge preferred and a minimum of five years of industry experience in a process implementation or product role with knowledge of disability and/or absence required
• Form trusted partnerships across all levels of the organization, including executive management; executive presentation skills required
• Strong data analytics skills; Proven track record working with and building out process maps, metrics and identifying trends at the from the functional level all the way to the highest level of the process.
• Strong project facilitation and leadership skills; ability to think strategically while connecting to operational details
• Demonstrated ability to coach, lead and develop a high performing team, motivate others, and achieve results
• Independent self-starter with a strong work ethic and excellent judgment
• Bachelor's degree or equivalent work experience
• Able and willing to travel up to 10% of the time
• Green/Black Belt experience or similar process methodology training preferred
• Experience with automated business processes, technology driven solution design, and data science technologies strongly preferred