Customer Research Analyst - Group Benefits

Sr Spec Mrkt Research Analytcs - MQ08BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Customer Research Analyst - Group Benefits

Do you have a passion for research and uncovering insights that can have a direct impact on the way customers are able to connect to a company and its products? Are you driven to use that passion for something more? This is your opportunity to give your talents new purpose by applying them to meaningful work at The Hartford.

This role will have a Hybrid work arrangement, with the expectation of working in the Hartford, CT office 3 days a week (Tuesday through Thursday).

• Manage the secondary research function for the Group Benefits organization through both internal resources and confidential industry benchmarking reports and information.

• Assist in designing, managing, and analyzing primary research projects focused on HR benefits decision-makers, employees, and producers, utilizing both qualitative and quantitative methods.

• Act as a liaison between business clients, external vendors, and the customer research team to ensure the delivery of insightful and actionable research.

• Promote a customer-centric mindset, driving customer value through innovation and enhancing customer experiences with data and insights.

• Assist the research team in utilizing insights to influence business partner strategies and decision-making.

• Some direct experience in primary market research, either on the client or vendor side, including roles in research, advertising, or innovation firms.

• Familiarity with insurance and/or financial services marketing research is a plus.

• Proficiency in designing, executing, and analyzing primary quantitative and qualitative marketing research, including questionnaire development, methodology selection, and data analysis.

• Good verbal, written, and presentation communication skills, capable of delivering research information and insights to various audiences and leadership levels.

• Experience using software such as Excel, SPSS, and/or Qualtrics for data analysis.

• Ability to work effectively within a diverse team and build cooperative, productive relationships with research team members, internal business partners, and suppliers.

• Creative thinker and problem solver, well-organized, and extremely detail-oriented. Effective project management skills, with the ability to manage multiple assignments and adapt to changing priorities. Intrinsically motivated to act with a sense of urgency.

• Bachelor's degree required.