Consultant Claims - CH08CE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers' needs while improving our performance.

Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance - leading to behaviors that put the customer at the center of everything we do.

• Timely investigating claims to determine first party medical coverage applicability, verification of medical damages, interpretation of medical documentation, ongoing medical management to include utilization of tools to mitigate claim severity while focusing on accurate outcomes along with ruling out potential subrogation.
• Candidates must also comply with requirements set forth by the Michigan Catastrophic Claims Association (MCCA) when handling serious injury claims. This position involves handling claims in litigation, as well as handling claims with significant injuries and high exposure.
• To be successful in this environment, the preferred candidate must possess excellent organizational skills and be able to balance a wide range of competencies.
• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford's standards of communication.
• Ability to make decisions with the customer at the center of everything we do.
• Utilize critical thinking skills to gather and analyze information and data to make sound decisions.
• Continually evaluate self against performance targets and strive to exceed expectations.
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement.
• Leverage contemporary technology to achieve accurate and efficient claim outcomes.

• Previous Michigan First-Party Auto Medical Experience (No Fault/Med Pay/PIP) required
• Consistent high level of performance.
• Organization skills and ability to prioritize and handle multiple projects are essential.
• Experience with no-fault AMC litigation is a preferred plus, but not required.
• Prior experience with large loss reporting is a plus.
• Must have a sense of urgency; meet deadlines through effective decision making and problem solving.
• Effective communication skills are required (oral, written, computer).
• Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
• Ability to adapt to change and implement change initiatives is critical.