Consultant Claims - CH08CE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Claim Consultant should have past job experience which would translate well into the handling of First Party Commercial Property and Inland Marine claims including the use, retention and orchestration of Independent Adjusters (IA's) and experts as may be necessary. Coverage may be Primary or Excess and/or Quota Share. Experience with one or more of the following preferred:

Builder's Risk, Contractor's Equipment, Habitational, Binding Brokerage, Transportation, Art and Technology Equipment.

• Plan, recommend, reserve and execute file strategies including investigation, valuation, disposition and settlement of assigned claims, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirements.
• Properly assess the exposure of assigned claims. Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendors.
• Develop advanced functional knowledge to appropriately interpret and apply insurance coverage. Develop technical and jurisdictional expertise.
• Maintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and procedures.
• Identify and properly handle mitigation, subrogation, and other recovery opportunities.
• Report disposition of claims to partners and/or management as required.

• Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers.
• Obtain first-hand customer information; use it for improvements in products and services.
• Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations.

• Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, wisdom experience and judgment.
• Accurately resolve complex coverage and compensability issues.
• Proven ability to investigate, evaluate and negotiate highly complex claims to appropriate disposition.
• Demonstrates superior analytical and critical thinking skills; excellent time management abilities.
• Possess the advanced technical knowledge to properly reserve highly complex claims.
• Properly apply statutory laws and regulations of applicable jurisdiction.
• Evidenced advanced expertise to utilize claim management practices to effectively manage loss costs.
• Expertly contribute to loss cost management by recognizing potential for Subrogation, Salvage and Special Investigation and use of The Hartford's previously negotiated and/or internal resources.

• Champion to ensure a team environment that achieves diversity and Inclusion initiatives
• Support and assist in building a high performing team with diverse characteristics, where individual differences are valued.
• Build appropriate rapport and constructive and effective relationships with people inside and outside the organization.

• College degree and/or equivalent work experience required
• Minimum 3 years of experience handling First Party Property and/or Inland Marine claims
• Must be familiar with Department of Insurance claim handling requirements in various jurisdictions.
• Consistent high level of performance and achievement over career span
• State required adjusting licenses
• AIC, CCP or CPCU designation preferred
• Experience in handling business income losses
• Disciplined time management and organizational skills and ability to function in a self-reliant manner
• Must have MS Office proficiency
• Xactimate experience preferred
• Commercial experience preferred
• Excess & Surplus lines experience preferred