Bond Processing Service Specialist

Service Specialist - UJ10HN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Bond Processing Service Specialist works to execute and process bond business transactions. The primary duties of this role is to set up and maintain submission, surety, account, and agency files and establish appropriate file documentation. The Specialist provides service support to assist both regional and home office counterparts in production and maintenance of surety business.

Responsibilities:

• Use surety systems to process new business, endorsement, and renewal transactions.
• Work with internal teams on billing issues, cancellations, etc.
• Monitor work inventories and queues.
• Distribute work according to level of authority / line of business.
• Set up files for hand off to underwriting teams.
• Monitor work queues and sets up electronic files.
• Maintain surety account electronic files.
• Assist agents to service surety business.
• Follow up with underwriters and underwriting assistants on surety submissions.
• Complete necessary documentation/requests for agency service and setup.
• Cultivate customer and producer relationships to promote surety products and services.

• Minimum of 2+ years of business experience, preferably in an insurance or financial services environment.
• Surety bond experience preferred.
• Ability to learn internal systems and deliver on transactions with a high level of accuracy.
• Excellent computer literacy in Microsoft Office.
• Must have solid organizational, multi-tasking and prioritization skills.
• Excellent business communication skills verbal and written with strong attention to detail.
• Ability to effectively interact with internal team members and external business partners such as a representative from an agent or broker's office.
• Self-motivated to consistently deliver prescribed services and meet deadlines.
• Flexible with the ability to perform as part of a team.
• Training or experience in administrative functions or customer service.
• For full-time, occasional, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.