AVP Reliability Engineer

AVP & Reliability Engineering - IE05HE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The AVP & Reliability Engineer will have end-to-end accountability for the reliability of IT Services within Group Benefits IT Portfolio, The Hartford. This person will lead a team of RE's who will work together to drive reliability, resiliency and productivity across the domain of control. He/She will ensure the implementation of IT Security and service hardening requirements and contribute to the long-term strategic evolution of the portfolio. Working closely with Software Engineering and Enterprise Architecture leadership, he/she will drive the sustained advancement of the RE practice within Group Benefits. Key measures of success will include service reliability (such as availability, latency, quality), feature velocity and deployment quality, as well as technical debt reduction and cost efficiency.

• Design effective tooling, alerts, and response mechanisms to identify and address reliability risks leveraging automation to support problem prevention, detection, mitigation, and resolution.
• Drive the enhancement of the delivery flow by engineering the appropriate solutions to increase delivery speed while adhering to technology standards for sustained reliability.
• Progressively design preventative controls and drive increased automation and self-healing capabilities. Continue to improve cost efficiency baselines.
• Promote and implement innovative solutions.

• Champion the migration of applications to open-source platforms, PaaS and use of containers and other cloud technology standards for cloud-enablement and platform agility.
• Design and drive simplification across the stack, responsible for ensuring that all technical designs can be effectively operated without adding technical complexity.
• Design and drive inner- and open-sourcing practices to accelerate the development of self-service enterprise capabilities (platform, infrastructure, security, etc.).
• Critical thinking to evaluate and optimize data systems and processes, identifying areas for improvement and developing solutions to enhance the reliability and scalability of these systems.
• Ability to evaluate and recommend designs and patterns that can be leveraged to support environments at scale
• Ability to institute practices that balance Agility & Speed with a FinOps mindset to ensure the organization can move quickly while maintaining data integrity

• Ensure operational excellence. Ensure the SRE teams are able to independently drive the triaging and service restoration of all high impact incidents in order to minimize the mean time to service restoration and impact to the business. Demonstrate end-to-end ownership.
• Partner with infrastructure product teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.
• Ensure that the continuity of Hartford and third-party assets that support a business function are achieved and maintained. Ensure the RE teams keep the IT application and infrastructure metadata repositories current.

• System Thinking end-to-end - Broad and deep understanding of enterprise architectures and complex (backend) systems
• Strong solution architecture orientation to enable expedient troubleshooting, issue-resolution and root-cause removal in a hybrid cloud environment.
• Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.
• Deep software and systems engineering expertise. Hands-on development experience with Java stack - JSP, JSF, Spring, JMS, JDBC, Web Services, Weblogic and JBOSS, Apache, .NET, SQL, Oracle, Dynamo, NoSQL, Angular.
• Experience with XML and XSLT. Knowledge of ACORD and WTX
• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, Jira, SonarQube, Azure DevOps, AWS Code Pipeline.
• Expert with Performance and Observability tools such as DynaTrace, SumoLogic, TrueSight, CloudWatch, CloudTrail, AWS X-Ray, and related tools.
• Expert experience with performance monitoring and exposure to Dynatrace and infrastructure observability tools is required.
• Expert on new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.
• Proven experience working with complex traditional and modern enterprise architectures and systems (understand more than the component itself).
• Expert hybrid cloud experience (private and public) across various service delivery models - IaaS, PaaS, SaaS.
• Strong communication (verbally and written) / collaboration / negotiation skill, working in a diverse team cross business units
• People Leader and Strategic Partner - Develop and maintain a sustainable organization through the hiring, performance management, coaching and development of a multi-discipline organization, including managing strategic business and vendor partner relationships to create value for the organization.
• Lead transformational change management by championing the adoption of automation capabilities built and foster a culture of continuous learning and improvement mindset for the organization.