Operations Associate - DD11AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Accounting Operations Associate is responsible for managing customer service and administrative duties supporting Livestock Department operations, including accounts receivable and policy maintenance.

The Livestock Transit Accounting Team is responsible for processing payments from agencies and insured's and supplying support to the Transit team using our internal Accounting System. Our team processes payments daily. We are responsible for ensuring accuracy, handling questions, and providing information and reports to various internal and external customers. The Operation Associates position will perform accounting and clerical tasks related to the efficient maintenance and processing of accounts receivable transactions.

• Post and apply check, ACH, and transfer payments
• Process daily bank deposits
• Issue check refunds
• Enter premium reports and audits
• Process NOC, reinstatements and cancellations
• Provide accurate, timely information to support the requirements of financial reporting and other organizations
• Download and analyze spreadsheets
• Process monthly statements
• Evaluate and correct billing discrepancies
• Reach out to agencies and customers regarding delinquent premium and reports
• Assist with state regulatory filings and general product maintenance
• Identify and resolve customer/agency disputes or discrepancies in a timely manner
• General clerical duties (filing, answering phones, mail)

• Accounts receivable experience strongly preferred
• High proficiency required with Microsoft Excel, Excel and Outlook
• Strong data entry skills
• Adaptable/flexible; open to change
• Detail oriented with strong organizational and analytical skills
• Excellent verbal and written communication skills; writes clearly and effectively; edits work for spelling and grammar
• Ability to prioritize tasks and meet deadlines; must be able to multi-task while maintaining attention to detail
• Must be willing to work effectively independently, as well as in a team, in an open floor environment
• Support team leader/manager on team projects