MassAbility seeks an outgoing, process-oriented team player to join the Transitional Assistance Support Staff team. To be successful in this role, you must be detail-oriented, collaborative, and a stellar communicator. You enjoy teaching others and are motivated to make a difference in the lives of others.

In the capacity of a Transitional Assistance Support Staff member, you are responsible for the oversight, management, training, and ongoing facilitation of the program. This includes oversight of billing and payments for all Transitional Assistance (TA) services and the Housing Search Entity (HSE). Both programs will require the Transitional Support Staff member to work efficiently and process payments on time, ensuring proper and timely documentation of service provisions consistent with TA plans. The TA Support Staff members will also provide training to MassAbility, Aging Services Access points (ASAP), Senior Care Options (SCO), and DDS staff to ensure all agencies understand the purpose and parameters of TA and HSE. In addition, you will deliver ongoing training to TA and HSE providers to ensure that they know their role in the TA system and the requirements of the system, with an emphasis on billing. In addition, you will assist the MFP Business Improvement Partner (BIP) with recruiting and onboarding new HSE providers.

At MassAbility, we are driven by a fundamental belief that we are all different but connected - individuals who share a common purpose and who bring our own talents, ingenuity, and perspective to achieve our vision. That belief puts diversity, equity, and inclusion at the center of everything we do. We are keenly aware of the barriers that many of us face as we strive to live life on our own terms. That's why, as a community, we are committed to always being part of the solution. This work is essential to who we are as an organization. Together, we are making a better state possible for everyone. As a team member, you'll join an agency that values a learning and participatory performance culture with an emphasis on high-performance teams, individual contribution/impact, and engagement in activities to promote and support programs, divisions, and the overall agency vision and mission.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Provide ongoing guidance and training, including consultation, to state agency staff and provider agencies

• Manage modification billing, support, and training for Housing Search Entity/Transitional Assistance/Home & Vehicle modification.

• Manage program fiscal needs in partnership with the Office of Financial Management and Budget to comply with all fiscal requirements.

• Compile and organize data for TA claims, etc. Liaise with providers regarding billing.

• Assist with tracking and processing Home Modification and Vehicle Modification billing in collaboration with the Adaptive Services Supervisor, Transitional Assistance Office Support Specialist, and Waiver Business Improvement Partner.

• Ensure that forms are effective and straightforward to use and monitor. Ensuring that all information MassAbility provides to state agency staff and providers is consistent, accessible, and understandable.

• Provide information to state agency staff and providers as TA/HSE system changes occur.

• Prepare reports and compile data, create and maintain databases and spreadsheets using computer software or databases.

• Conduct ongoing TA/HSE training for each agency involved and biannual TA/HSE training for provider agency staff. Train and retrain for agencies and providers that do not comply with standards established in the procurement.

• Maintain accurate and up-to-date listings of TA, HSE, and HAA providers, querying providers every six months to ensure that the listing is current and accurate.

• Maintain a database of open TA referrals and assist in comparing open TA/HSE census data to billing data to reconcile potential billing that may not have been received monthly and quarterly.

• As directed by the Business Improvement Partner and TA Coordinator, maintain quarterly and, as directed, monthly outreach to providers to ensure billing is received promptly.

• Participate in program Staff Meetings and all necessary training.

Required Qualifications:

• Extensive knowledge of and experience working on business processes and management.

• Proficient usage of Microsoft Office products, including Word, Access, Outlook, Excel, and PowerPoint.

• Excellent written and oral communication skills.

• Proficiency in developing and issuing state agency procurements; experience in designing and modifying business forms.

• Demonstrated experience in developing and providing training programs to state agency staff and providers; experience developing training materials.

• Record of working with Medicaid programs, state agencies, and community-based service providers.

Preferred Qualifications:

• Skilled with state program fiscal management.

• Knowledge of acquired brain injury, disability, and HCBS Waiver/MFP-DEMO programs.

About MassAbility

MassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone-one that is truly equitable, accessible, and inclusive.

For more information about our agency and programs, visit: MassAbility | Mass.gov

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option 4.

Applicants should submit a cover letter and resume for the Transitional Assistance Support Staff requisition

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.