Transitional Assistance Specialist - Boston

Other key responsibilities include managing a tracking system for provider billing from TA/HSE/HAA/VM and overseeing the shared billing email inboxes for these contracts. You will assist in identifying corrections on provider billing and communicate with the relevant parties to ensure prompt and accurate processing of billing to meet MassAbility's contractual obligations. Additionally, you may support training in billing practices for managing contracts and communicating with the MFP Business Improvement Partner and colleagues at MassAbility. You will collaborate with program staff to manage all provider billing submissions, corrections, and tracking related to TA/HSE and assist with HAA/VM provider billing, corrections, and tracking as needed.

MassAbility is a learning and participatory performance culture with an emphasis on high-performance teams, individual performance/contribution/impact, and engaging in activities to promote and support a program/division/agency (e.g., committee membership, Roadmap workgroup membership, presenting at Town Halls, achieving learning and performance goals). MassAbility is an agency committed to diversity, equity, inclusion, and racial equity, as well as innovation, transformation, and change, and creating a culture of agility, excellence, and belonging.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Manage a tracking system for Provider billing from TA/HSE/HAA/VM and manage/prioritize/organize the shared billing email inboxes for all those contracts.
• Assist with identifying corrections on provider billing and help communicate to applicable parties, including internal parties, involved to ensure correct billing is being processed in a timely manner to meet MassAbility contractual obligations.
• Maintain an accurate and updated list of TA, HSE, and HAA providers, conduct biannual queries to verify their information, and ensure the listing is disseminated to MassAbility, SCO, ASAP, DDS, and MFP-PO teams.
• Manage program fiscal needs in partnership with MassAbility colleagues and the Office of Finance and Administration to comply with all fiscal requirements.
• Liaises with contracted providers regarding billing.
• Prepare reports, compile data, and create and maintain databases and spreadsheets.
• Provide administrative support functions to ensure policy compliance and efficient and timely delivery of customer service to providers.
• Participate in program staff meetings and all necessary training.
• Participate in regular meetings with MFP Business Improvement Partner (BIP), Business Financial Manager (BFM), and other Agency professionals to exchange information, discuss new policies and procedures, and recommend solutions to mutual problems and those presented by management.
• Participate in training related to TA/HSE services as needed.
• Other tasks assigned by the Supervisor.

Required Qualifications:

• Passionate about helping staff perform their best while anticipating needs regarding preparation for and scheduling activities.
• Ability to understand, explain, and apply the laws, rules, policies, and procedures governing assigned unit activities.
• Mastery of the English language, with the ability to read, write, and comprehend written and oral instructions.
• Strong time management, planning, and organizational skills.
• Ability to assemble items of information in accordance with established procedures.
• Excellent mathematical skills; perform arithmetical computations with speed and accuracy
• Knowledge and the ability to maintain standard electronic filing systems and records.
• Supervisory experience with the ability to plan and assign work based on the capabilities of subordinates and available resources.
• Develop and maintain harmonious working relationships and deal tactfully with others.
• Knowledge of clerical office practices and procedures, including office record keeping, office correspondence control, the types and uses of office equipment and supplies, and business email/letter preparation.
• Provide positive insight and encourage collaboration and consistent action.
• Experience with operating general office machines and equipment such as computers or multifunction copiers/scanners.

Preferred Qualifications:

• Knowledge of the laws, rules, policies, and procedures governing assigned unit activities.
• Knowledge of the types and uses of agency forms, software platforms, and systems.
• Proficiency with proper telephone procedures for making and receiving agency calls.
• Knowledge of the types and applications of standard electronic filing systems.
• Understanding of clerical office practices and procedures, including office record keeping, office correspondence control, the types and uses of office equipment and supplies, and business letter preparation.
• Adept with working with general office machines and equipment such as computers or multifunction copiers/scanners.
• Experience with the principles, practices, and techniques of supervision.

About MassAbility

MassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone-one that is truly equitable, accessible, and inclusive.

For more information about our agency and programs, visit: MassAbility | Mass.gov

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services before the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #4.

Applicants should upload a cover letter and resume for the Transitional Assistance Specialist - Boston requisition.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.