Training Technician II

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Presents training effectively on designated topics.
• Delivers training content in a consistent format according to the prescribed curriculum.
• Reinforces the Agency's mission, vision, and values during presentations.
• Fulfills all training logistical requirements to ensure the delivery of high-quality professional trainings. Some of the requirements include managing registration, room prep and clean up, creating handouts, arranging for refreshments, and reviewing participant evaluations.
• Uses the Learning Management System (LMS) to track staff training participation and compliance with mandatory trainings so that accurate information is available supervisors and managers in their efforts to maintain staff professional standards.
• Assists staff in the use of the LMS and the Learning Calendar to register for trainings and/or monitor their professional development activities.
• Assists with quality assurance activities such as collecting and reviewing training data to improve training effectiveness.
• As a member of the Learning and Development team, collaborates with the other team members to design and implement an annual area training needs assessment.
• Assists in the development of the area training plan based on assessed needs. Confers with the Learning and Development management staff to understand training requirements, availability of resources, and criteria for evaluation.
• Assists in the marketing and communication regarding Learning and Development activities. This may include responding to inquiries from agency staff and drafting and delivery of training announcements.
• Provide excellent customer service such as assisting DMH staff to navigate and use the Learning Management System or the DMH Learning Calendar.
• Participates in state-wide Learning and Development projects as assigned.
• Attends trainings, meetings and conferences, and other planning forums as required.

Required Qualifications:

• Ability to understand, explain and apply the laws, rules, regulations, policies, and procedures governing the assigned location/programs.

Preferred Qualifications:

• Strong communication skills and or experience with group meeting facilitation or delivering a presentation to an audience.
• Competence with MS Office Suite, including Word, Excel, and PowerPoint.
• The ability to foster a positive work environment, establish and maintain effective and productive professional relationships.
• Willingness to work intermittent flexible hours which may include nights/evenings and/or weekends.
• Willingness to work at all facilities/sites in the assigned Area.
• Reliable transportation to travel to facilities and sites statewide.
• Given the population served, bilingual or multilingual fluency.

Working Conditions:

• Ability to teach physical competency skills which may require: squatting /kneeling, pushing/pulling, twisting/bending, lifting/carrying objects up to 25lbs.

• Ability to move training equipment (A/V equipment, CPR manikins, tables, chairs, etc.)

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in teaching, instructing or training work which included the planning, development or implementation of educational or employee training programs as a major duty, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in education may be substituted for a maximum of two years of the required (A) experience

II. A Graduate degree with a major in education may be substituted for the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

SPECIAL REQUIREMENTS: None.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.