Job Description
The mission of the Executive Office of Veterans Services (EOVS) is to advocate on behalf of all the Commonwealth's veterans and provide quality support services and to direct an emergency financial assistance program for those veterans and their dependents who are in need; an outreach program for homeless prevention, suicide prevention, two State Operated Veterans' Homes and two Cemeteries. The state-operated veterans homes were established as multifaceted healthcare facilities available to eligible veterans of the Commonwealth of Massachusetts. The mission is to provide long-term care and support services with dignity, honor, and respect in the best possible healthcare environment for eligible veterans who reside in the Commonwealth. With a team of approximately 400 professionals, we uphold a tradition of unwavering service to Massachusetts veterans, ensuring excellence in both current and future care.
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The Veterans Home at Chelsea is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, and provides educational and social services for Veterans in the Commonwealth. The Veterans Home at Chelsea is staffed by approximately 330+ administrators, clinicians, nurses, certified nursing assistants, skilled trade, dietary staff, housekeeping staff, contractors, consultants, and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide "Care with Dignity, Honor, and Respect" to our Veterans.
EOVS is currently seeking a Technology & Systems Project Manager to oversee the Electronic Medical Health Record (EMR) implementation project and other software applications. The Technology & Systems Program Manager will lead and coordinate the organizational change management activities for the software applications at the facility as well as implement developed facility-wide plans to manage change, communication, and expectations during the project lifecycle from initiation, planning, execution, scope management, and performance monitoring. The incumbent will report to the Deputy Superintendent and collaborate with the EOVS Department of Homes and Housing Chief Transformation Officer to ensure the complete implementation of the transformational process. The Technology & Systems Project Manager will play a pivotal role in driving organizational transformation, change management, technical readiness, and effective communication.
The primary work location for this role will be 100 Summit Ave, Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST.
This opportunity is a full on-site schedule of reporting.
After-hours support may be required as needed and authorized. Intermittent travel may be required based on operational needs.
Duties and Responsibilities:
- Oversee and report on the progress within each stage of implementation, development, and operational activities of the Electronic Medical Health Record (EMR) solution.
- Lead and coordinate organizational change management activities for software applications, notably the EMR implementation.
- Recommend, in collaboration with the Project Leadership Team, implementation timelines to include system testing, key training dates, and go-live readiness.
- Develop and implement facility-wide plans for change management, communication, and expectation management throughout the project lifecycle.
- Ability to implement, develop, troubleshoot, and provide ongoing learning for the EMR.
- Collaborate with EOVS IT Management, Homes, and Housing Chief Transformation Officer, EOTSS, and vendors to implement recommended change management strategies.
- Analyze and optimize workflows and deliverables in coordination with the facility project team, fostering a culture of change that ensures full utilization of the EMR and other software applications.
- Ensure technical readiness in all project phases, with accurate reporting to project governance and stakeholder coordination.
- Track and coordinate project requests and deliverables, manage facility resources, and schedule facility project team meetings.
- Monitor and assess the impact of change on employees, collaborating with the project management team to develop necessary management plans.
- Identify usability shortfalls in the EMR through testing, workflow analysis, and user feedback, offering recommendations for improvement.
- Create implementation strategies to ensure staff across all levels embrace and sustain workflow changes.
- Cultivate and train staff with varying technological skill levels to ensure successful adoption of new processes and protocols.
- Communicate information and strategies effectively in an environment with split shifts and limited communication mechanisms.
- Manage competing priorities and unanticipated obstacles, pivoting the team's focus as needed.
- Determine internal priorities, deadlines, and goals for assigned veterans home project teams.
Preferred Knowledge, Skills, and Abilities:
- Five (5) years of experience in technical project management, specifically with electronic medical record implementation.
- Three (3) years of experience working within healthcare operations, with clinical experience preferred.
- Experience in ethically maintaining the confidentiality of sensitive information or discussions.
- Strong operational and project management skills.
- Demonstrated knowledge and experience with process improvement methodologies.
- Working understanding of SDLC (software development life cycle).
- Strong understanding of healthcare technology.
- Prior experience communicating with a software vendor to translate the needs of the business.
- Ability to foster a collaborative work environment and demonstrate excellent leadership skills.
- Skilled in communicating with healthcare professionals such as nurses and clinicians, software professionals, business stakeholders, and other employees.
- Highly organized and able to maintain detailed documentation on processes, standards, and projects.
- Ability to understand and apply the policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
- Exceptional time management and prioritization skills, with the ability to effectively delegate and multi-task to need the dynamic needs of the team.
- Ability to be flexible and switch focus based on changing priorities, collaboratively solve problems by bringing creative solutions to the table.
- Excellent verbal and written communication skills with the ability to present and translate technical concepts to both technical and non-technical audiences as well as upper management; presentation and customer service skills.
- Possess excellent problem-solving and team collaboration skills as required in project environments.
- Proven track record in driving complex system integration projects and converting, transitioning, and consolidating businesses applications to new application platforms.
- Proficiency with Microsoft Office, MS Project and Visio and collaboration tools.
- Project Management Certification (PMP), (PMI) are preferred, but not required.
Qualifications
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.
Pre-Offer Process:
For BU and MI-MIV
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.