Job Description

The Massachusetts Veterans Home at Chelsea is a long-term care as well as independent living domiciliary facility. We are currently seeking qualified candidates for the role of Security Team Specialist. This position entails ensuring and maintaining a 24/7 safe and secure environment for our Veteran residents across our campus.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

• Patrols assigned campus buildings and adjacent areas on foot or in a patrol vehicle to ensure the security of buildings and grounds at the Veterans Home facility.
• Assures a safe and secure environment to individuals by screening visitors, inspecting rooms, providing personal protection to individuals as required; conducting surveillance; searching for missing goods and persons; investigating complaints and reports of suspicious activity; mediating disputes; and inspecting buildings, grounds, fire lanes and emergency exits for compliance with safety standards to ensure campus security.
• Investigates incidents by interviewing witnesses, victims, and others.
• Enforces safety regulations by directing traffic, assisting operators of disabled motor vehicles; assisting pedestrians in crossing streets; composing and issuing parking violations; composing and issuing violations to the agencies smoking policy and arranging for snow removal or sanding to ensure the orderly flow of traffic and prevent accidents.
• Operates such equipment as two-way radios, teletypes, facsimile transmitters or receivers, base stations, public address systems, emergency medical equipment, office machines.
• Performs related duties such as cooperating and sharing information with other agencies, enforcing departmental and agency policies and procedures notifying designated personnel of emergencies; writing reports such as activity reports; maintaining records on lost-and-found items, assisting in the evacuation of residents; assisting in firefighting operations and raising and lowering flags.

• Ability to deal tactfully with others.
• Ability to interact with people who are under physical and/or emotional stress.
• Ability to communicate effectively in oral expression.
• Ability to maintain a calm manner in stressful and emergency situations.
• Ability to make decisions and act quickly in dangerous or emergency situations.
• Ability to exercise discretion in handling confidential information.
• Ability to exercise sound judgment.
• Ability to establish rapport with others.
• Ability to follow oral and written instructions.
• Ability to prepare general reports.
• Ability to maintain accurate records.
• Ability to accurately record information provided orally.
• Ability to gather information through questioning individuals.
• Ability to conduct interviews.
• Ability to gather information by examining records and documents.
• Ability to assemble items of information in accordance with established procedures.
• Ability to utilize investigative techniques to obtain information.
• Ability to understand and apply the laws, rules and regulations governing assigned unit activities.
• Ability to understand, apply and explain policies, procedures, specifications, guidelines, and standards governing assigned unit activities.
• Ability to establish rapport with people from different ethnic, cultural and/or economic backgrounds.
• Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations.
• Ability to operate a motor vehicle.
• Ability to coordinate the efforts of others in accomplishing assigned work objectives.
• Ability to gather information through observing individuals.
• Ability to give written instructions in a precise, understandable manner.
• Ability to lift heavy objects or people.
• Ability to adapt to varying work situations.
• Ability to stand and/or walk for prolonged periods of time.
• Knowledge of the methods and procedures followed in the security of buildings and property.

• Knowledge of the types and uses of agency forms.
• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Knowledge of the geographic composition of the assigned work area.
• Knowledge of the proper telephone procedures for making and receiving agency calls.