Job Description

The Body Worn Camera (BWC) Record Analyst III provides direct supervision over employees, providing guidance, training correction and direction. The incumbent will conduct performance evaluations and monitoring work progress and outcomes. The position coordinates and tracks timely and appropriate responses to public records requests, court requests, subpoenas, agency requests, and Freedom of Information Act (FOIA) requests received by the Massachusetts State Police (MSP) that are related to the BWC Program.

Duties Include:

• Assist unit manager with staff supervision by overseeing work performance, training, and monitoring work progress.
• Assist with general management duties such as reviewing and assigning new requests and processing high-priority requests.
• Participate in unit management meetings regarding policy and procedure and help implement policies and procedures within the unit.
• Processing and preparing responses to outside requests for information related to the MSP BWC Program, which include court requests, subpoenas, agency requests, and FOIA and Massachusetts Public Record requests. Ensuring responses are provided in a timely fashion, adhere to state and federal statutes, and are recorded according to departmental protocol.
• Provide customer service and act as a liaison between the Department of State Police, the public and other stakeholders by offering direction, clarification, instruction and supplemental information to telephone callers, site visitors and other inquirers; Collaborates with the MSP divisions to identify, review, and assemble responsive records/video.
• Assisting with the identification and redaction of confidential, privileged, private, or exempt documents/video or parts thereof.
• Prepare draft response letters to requestors for the Records Manager.
• Maintain information in a systematic way and performing measures to substantiate compliance with the Public Records Law, MSP standards, and records retention requirements.
• Monitors status of outstanding records requests.
• Access restricted, classified or sensitive information during the course of research and observe special procedures relative to retaining, storing and handling the information.
• Collaborate with colleagues to perform tasks and produce records and reports needed to meet agency-based projects.
• In the absence of the Records Manager, serves as designated records custodian for the Public Records Unit.
• Control the dissemination of archived agency records by identifying and reviewing problematic requests.
• Deliver and schedule training sessions, conferences, and presentations for peers, colleagues and external partners on existing and new administrative procedures, software programs, data analysis and job-related protocols and processes.
• Assisting the Records Manager on statistical and analytical research per statutory requirements, pertinent to the Public Records Unit.
• In the absence of the Records Manager, acts as designated RAO for the Public Records Unit.
• Other duties as needed.
• Preferred Qualifications:

• Strong organizational, writing, and analytical skills.
• Ability to handle multiple tasks at once and balance both long- and short-term projects.
• Strong interpersonal skills and ability to deal effectively with the public.
• Strong oral communication skills.
• Knowledge of public disclosure laws.
• The ability to work effectively in a team environment, value punctuality and timeliness, and assume responsibility for and take pride in their work.