Quality Enhancement Director, Metro Region

For all new service locations, the OQE ensures that locations are meeting all regulatory requirements and that new services are evaluated within two months of implementation, and then licensed. As appropriate, initial reviews, site feasibilities, pre-placements, and issuance of approvals to occupy are conducted. Other integral functions include the coordination and conduct of various consumer and quality assurance surveys such as Active Treatment Reviews and National Core Indicator (NCI) surveys.

Technical assistance and training are offered to providers to improve quality, prepare for an upcoming survey, and/or to meet certain regulatory standards.

Duties and Responsibilities (these duties are a general summary and not all inclusive):
• Supervises the conduct of all aspects of provider licensure and certification survey process for the region and the development of provider reports through coordination, scheduling, preparation, supervision, and report editing with each team leader and team member.
• Ensure timely and accurate communication and standard implementation of QE procedures/directives/mandates (e.g., site feasibilities, approval to occupy, waiver petitions, initial reviews, AT/NCI surveys).
• Performs organizational development and systemic review activities, including:

-Problem identification, assessment, and resolution
-Standardization and revision of survey processes and interpretations as needed
-Monitoring and tracking of QE activities to ensure compliance with established system requirements
-Managing and overseeing system data base to ensure data integrity

• Provides supervision and direction to Support Staff in organization of files, system requirements, workflow activities, and communication of information to internal and external parties.
• Provide linkages, communication, information sharing, technical assistance, and training to DDS staff and providers to improve quality and/or to meet certain regulatory standards.

Required Qualifications:
• Driver's license
• Direct service experience to individuals with ID/DD/ABI

Preferred Qualifications:
• Master's degree

• Ability to understand, explain and apply the laws, regulation, policies, procedures, etc, governing assigned unit activities
• Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations
• Ability to gather information by examining records and documentation and by questioning individuals
• Ability to determine proper procedures and format for assembling items of information and to synthesize information
• Ability to write concisely to express thoughts clearly and to develop ideas in a logical sequence
• Ability to deal tactfully with others
• Ability to exercise sound judgment
• Ability to exercise discretion in handling confidential information
• Ability to supervise and guide staff to successfully accomplish each of the items above
• Ability to travel
• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing the assigned unit activities
• Knowledge of the functions of the Office of Quality Enhancement

Agency Mission:The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided the selected candidate(s) is subject to the Massachusetts Public Records law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link, and complete the ADA Reasonable Accommodation Online Request Form

For questions, please contact the Executive Office of Health and Human Services Office of Human Resources at 1-800-510-4122 and select option #4

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.