Please Note: All Provider Compliance Specialists will work as a Team to visit provider sites throughout the Commonwealth. Travel will usually be in one or two Regions of the state. As needed, Provider Compliance Specialists will visit provider sites located in different Regions. Therefore, candidates for this position must be able to travel to locations throughout the Commonwealth.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Coordinate and conduct compliance reviews for congregate care providers. This includes training new providers on their tasks, scheduling reviews, reviewing records, and preparing summary reports utilizing the requirements established by DCF for record keeping.
• Maintain regular contact with providers regarding progress on their Rehabilitative Services and other contractual responsibilities as assigned.
• Develop a uniform process to validate and recognize providers that meet/exceed compliance indicators.
• Prepare and disseminate feedback reports, validate and recognize providers that are compliant, and create plans of corrective action, in collaboration with providers and other members of the Services Network Unit, for providers that need assistance.
• Provide re-training and technical assistance to providers who need assistance with maintaining compliance. Ensure that all corrective action plans are resolved in a timely manner.
• Collect, summarize, and report compliance and quality indicators for providers, creating feedback for providers.
• Provide training and technical assistance to providers to support their required use of DCF's Virtual Gateway and any other DCF electronic reporting system(s).
• Travel to DCF Regions throughout the Commonwealth to complete tasks and fulfill responsibilities.
• Partner with DCF Network Specialists in creating and presenting compliance and quality feedback to providers on a regular basis.
• Participate in meetings, both internal to DCF and external, as assigned.
• Complete other duties as assigned.

Preferred Qualifications:

• Solid aptitude to collect, store, summarize, and analyze data in an accurate fashion.
• Experience creating user-friendly reports of both quantitative and qualitative data.
• Ability to follow written and oral directions.
• Proven history of attention to detail.
• Capacity to exercise discretion in handling confidential information
• Understanding how to work as a member of a team and collaborate to achieve common goals.
• Ability to address differences in opinion professionally and constructively.
• Familiarity with DCF's contracted services network.
• Knowledge of general report writing and demonstrated ability to produce timely, professional reports.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF's vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care, and education.

DCF works toward establishing the safety, permanency, and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care, when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship, or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

For more information about our agency and programs visit: www.mass.gov/dcf

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three (3) years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.