GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:

The Area Office Program Coordinator will work under the direction of the Area Director or designee and will have the main responsibility for overseeing the Complaint Resolution Team and follow up for area office investigations. The position will be responsible to provide support and assistance to the Area Director and other area office staff related to the management and completion of assignments, projects, data collection and other related activities, as well as support, as needed, with contracting activity and fiscal monitoring. The position may involve support to the Area Director related to clinical and risk management related matters. Dependent upon the needs of the Area Office, the position may provide technical assistance related to Participant Allocation Management (P.A.M.), Meditech enrollments, and the management of the Participant Directed Program portal and other self-directed program activities. The position may provide supervision to individuals of a lower grade. The position is a member of the Area Office Management Team and is involved in management-level planning and activity.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

1. Coordinates, develops, & monitors databases, tickler systems, and tracking systems in order to promote effective operations and document compliance with established rules, regulations and standards
2. Makes recommendations for changes in tracking systems, databases, and tickler systems to enhance Area Office's effective use of human resources and technology
3. Provides technical assistance and advice to Area Office personnel and others concerning assigned programs in order to exchange information, resolve problems and to ensure compliance with established policies, procedures and standards.
4. Reviews and analyzes data to determine progress and effectiveness of internal operations in areas.
5. Provides technical assistance and advice to Area Office personnel and others concerning assigned programs in order to exchange information, resolve problems and to ensure compliance with established policies, procedures and standards.
6. Responds to inquiries from Area Office staff and others in order to provide information concerning oversight and development of assigned systems.
7. Maintains liaison with various private, local, state and federal agencies and others in order to exchange information and/or to resolve problems.
8. Performs related duties such as attending meetings and conferences; maintaining records; and preparing reports.
9. Works daily with computers and various programs (Meditech, HCSIS, PAM, PPL, FMIS)
10. Develops and implements procedures, systems, and guidelines to accomplish Area Office program objectives and goals.
11. Perform other related work as needed.

QUALIFICATIONS

• Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.
• Knowledge of the organizational structure and functions of the assigned agency.
• Knowledge of the proper procedures for established agency network and telephone systems.
• Knowledge of the types and uses of agency forms.
• Knowledge of the laws, rules and regulations governing the state personnel system.

Please Note: This position is located in Springfield, MA

Full-time - 37.5 hour weekly position.

Schedule: Monday through Friday - 9:00 am to 5:00 pm

Days off: Saturday and Sunday

Flexibility with work schedule is required.

Agency Requirements:

• Must be at least eighteen (18) years of age
• Must possess current and valid Class D Motor Vehicle Operator's License

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.