Job Description
The Division of Banks is currently accepting applications for the Program Coordinator I position in the Non-Depository Institution Supervision Licensing Unit. This role will coordinate and monitor assigned licensing activities; review and analyze data concerning agency licensing programs; provide technical assistance on licensing functions; and respond to inquiries. The Coordinator will work collaboratively with the Non-Depository Examinations and Operations Units on accounts receivables, accounts payables, and other administrative responsibilities.
About the Division:
As an employee of the Division of Banks, you will contribute to the mission of the Division of Banks by ensuring a sound, competitive, and accessible financial services environment throughout the Commonwealth. The Division maintains public confidence in Massachusetts financial institutions through the oversight of state-chartered banks and credit unions as well as non-depository licensees doing business in Massachusetts. We are a consumer protection agency and we support financial literacy education and programs benefiting residents across the Commonwealth. The majority of the Division's employees are Examiners who conduct a variety of on-site and off-site examinations of financial institutions and licensed entities under the Division's jurisdiction.
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At the Division of Banks every employee's ideas and experiences are welcomed. We value and respect that each individual brings different skills and perspectives that uniquely contribute to our agency and the work that we do. It is important that each employee feel empowered to contribute as this allows for more effective collaboration and better results. Within our workplace community, we offer a variety of training and mentoring to create and maintain learning environments that are inclusive, equitable, and welcoming.
To learn more about the Division of Banks, click here.
As the Program Coordinator I, you can expect to:
- Gain knowledge of the licensing areas including mortgage lenders, mortgage brokers, mortgage loan originators, third party loan servicers, small loan companies, loan servicing companies including student loan servicing companies and any other non-bank applicants.
- Learn from colleagues on-the-job with other members of the Licensing, Examinations, Operations units and the shared services Accounting staff.
Consider joining our examiner team if you:
- Are interested in a public position and enthusiastic about serving the public good.
- Are interested or have experience in accounting and the supervision and regulation of the financial services industries.
- Have attention for detail and the ability to accurately and consistently complete accounting and licensing processes in compliance with fiscal procedures and deadlines.
- Are eager to embrace new challenges and learning opportunities while working in a team environment.
- Have strong analytical, multi-tasking, writing, and communication skills.
Preferred Qualifications:
We encourage individuals who believe they have the skills necessary to thrive to apply for this role, even if you don't meet 100% of the job qualifications.
- Experience or interest in licensing, accounts receivables/payables, administration and/or accounts payable and receivables.
- Attention for detail and the ability to accurately and consistently complete accounting and licensing or administrative processes.
- Strong written communication and presentation skills, as well as analytical skills.
- Knowledge and experience using Microsoft Planner; the Nationwide Multi State Licensing System (NMLS) where license items, worklists, and applications are processed; and/or Commonwealth platforms including: Massachusetts Management Accounting and Reporting System (MMARS) that supports the financial functions performed by Commonwealth Departments; or CIW the Commonwealth Information Warehouse which provides access to financial data.
Work/Life Balance:
- Hybrid Position: Coordinators have the opportunity to work hybrid schedules from home but also are periodically required to be on site at one of our four regional offices (Boston, Lakeville, Woburn, or Springfield).
- Flexible Schedule: Coordinators have various options for start and end times of their daily schedules.
The position is a union position in the National Association of Government Employees (NAGE) Unit 6 and the salary is within Grade 10. Salary (step) placement is based on relevant experience.
Primary Duties:
- Coordinates and monitors assigned licensing program activities to ensure effective operations and compliance with established standards including: the licensing unit's worklist, processing application approvals, managing the renewal assignments, processing bond claims, examination and ATM assessment invoicing, Annual Report notifications and billing, and Public Records Requests.
- Reviews and analyzes data concerning assigned licensing programs to determine progress and effectiveness, to make recommendations for changes in procedures, guidelines, etc. and to devise methods of accomplishing program objectives.
- Provides technical assistance and advice to agency personnel and others concerning assigned to exchange information, resolve problems and to ensure compliance with established policies, procedures and standards.
- Responds to inquiries from agency Examination or Operations staff in order to provide information concerning assigned agency programs.
- Maintains liaison with the Accounting shared services staff and Operations management in order to exchange information and/or to resolve problems.
- Performs related duties such as attending meetings and trainings; maintaining records; and preparing reports.
The filling of this position is subject to appropriation and obtainment of all necessary approvals from the Office of Consumer Affairs and Business Regulation and the Executive Office for Administration and Finance. The Division reserves the right not to fill this position without notice. This position will report directly to a Regional Field Manager within the examination unit.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.