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Office Support Specialist II - QA/QC

AT The Commonwealth of Massachusetts
The Commonwealth of Massachusetts

Office Support Specialist II - QA/QC

Boston, MA

Job Description

The OS-II Funeral Home Portal Administrator will be responsible for the review and approval of funeral home applications in the OCME release portal. All decedent demographic and legal next of kin information is verified as accurate prior to application approval. The FH Portal Administrator will routinely communicate with medicolegal investigators, administrative support staff, and legal counsel for confirmation of decedent demographic details and release restrictions.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

  • Electronically receive, process, and approve funeral home applications for decedent release from all OCME office locations within the online Decedent Release Portal according to standard operating procedure.
  • Release the certified death record to the appropriate funeral home in the electronic death registration system.
  • Review and confirm decedent demographic information provided by the funeral home against information documented in CMTS.
  • Verify any noted discrepancies with decedent demographic information or legal next of kin/claimant information, provided by the funeral home, against information documented in CMTS with the assigned OCME medicolegal investigators for review and follow-up.
  • Review and verify all documents submitted by the funeral home for accuracy and completion of all required fields.
  • Document all case release information in CMTS and ensure required documents and forms are electronically attached in CMTS for printing and filing in the chart.
  • Electronically attach death certificate attestation copies to the Law Enforcement Portal.
  • Request preparations of non-communicable disease letters from the administrative support staff of the assigned Medical Examiner.
  • Assist in routine audits of CMTS and the Law Enforcement Portal for compliance with required documentation.
  • Provide administrative support services to the Medical Examiner as needed.
  • Perform other duties as assigned

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Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Client-provided location(s): Boston, MA, USA
Job ID: Commonwealth_of_Massachusetts-2400077G
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • Pension
    • Financial Counseling
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program