Duties and Responsibilities (these duties are a general summary and are not all inclusive):

• Reviews complaints against nurses including reports, documents, and all pertinent information received concerning alleged violations of laws and regulations, in order to determine the appropriateness of the complaint; and the appropriate action to be taken and/or to refer the complaint to the appropriate agency.
• Obtains evidence and establishes facts concerning complaints and alleged non- compliance with laws and regulations by interviewing individuals and by conducting on-site visits as needed, in order to determine the extent of non-compliance, the validity of the complaints, and to prepare evidence or information for appropriate action.
• Verifies information obtained during the course of an investigation by primary and secondary source verification in order to establish the accuracy and authenticity of facts.
• Analyzes the evidence by relating it to the allegations against the nurse and to the nursing regulations.
• Writes detailed investigative reports that accurately and clearly describes the complaint allegations, the evidence collected during the course of the investigations, and how the evidence either supports or refutes the complaint allegations.
• Maintains organized and accurate case investigation files; verbally presents investigation findings before the Nursing Board members; and attends regular monthly meetings as needed to support the Bureau.
• Demonstrate a commitment to exceptional customer service by consistently providing professional and courteous support to all inquiries and interactions.

Preferred Qualifications:

• Ability to obtain information through questioning and/or observing individuals.
• Drafts concise and accurate written investigative reports and develops ideas in logical sequence.
• Maintains accurate records and is able to analyze and determine the applicability of data; to draw conclusions from the data and to make appropriate recommendations.
• Skilled in exercising discretion in handling confidential information.
• Able to use investigative techniques to obtain information and to accurately record that information.
• Communicates effectively in verbal presentations and to responds to questions and feedback as well as works respectfully with others in group meetings and discussions.
• Proficiency in Microsoft Office applications including Excel, Teams, Outlook, and Word.
• Demonstrated experience as a licensed professional in the field of Nursing including practice in the areas of patient safety and process improvement.
• Familiarity in reviewing clinical records and investigating clinical issues/events in the health care setting.
• Knowledge of the Massachusetts Nursing Regulations.
• Skilled in reading and interpreting legal documents such as court decisions, criminal records, and contracts.
• Detail-oriented and organized, with strong writing skills and excellent interpersonal skills.
• Strong typing skills and experience in report writing, including the ability to prepare charts and tables as necessary for the investigation report.

Additional Information:
• Please Note: Period of Service 12-01-2024 through 11-30-2025 (Renewable subject to appropriation).
• Benefits are unavailable with the exception of sick leave accruals.
• Contracts are renewable, subject to the Department approval, performance and allocation of funds.
• All employees will be paid on a biweekly basis and must have direct deposit.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at:MA Department of Public Health

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. # 4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.