DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1. Communication:

• Use notice templates to inform families of changes to their length of stay status following hardship waiver decisions, document audits, and appeals.

• Verify and record delivery of notices to families.

2. Update/Monitor:

• Update data systems to reflect changes to families' statuses.

• Monitor spreadsheet trackers and notify the data team when files need to be loaded to data systems.

• Track provider compliance with notice delivery requirements and send reminders as appropriate.

3. Recommending:

• Use specified criteria to make recommendations regarding extensions to families' time in shelter, to be reviewed by a supervisor.

4. Administrative Support:

• Handle shared email boxes, respond to questions, and escalate concerns as needed.

• Maintain a contact list for HLC staff and providers.

• Provide operational updates and share relevant feedback with leadership.

PREFERRED QUALIFICATIONS:

1. Demonstrated proficiency in data entry

2. Ability to handle sensitive information with confidentiality.

3. Detail-oriented with a focus on accuracy.

4. Strong organizational and time-management skills.

5. Excellent written and verbal communication skills.

6. Ability to multi-task.

7. Experience working with homeless families.

8. Demonstrated collaboration skills with outside agencies.

9. Demonstrated knowledge of all Microsoft Office products, particularly Microsoft Excel.

10. Ability to communicate with families, providers and staff across state agencies with tact and diplomacy.

COMMENTS:

Please upload resume and cover letter.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Office Support Specialist I:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.