Primary Duties: As part of the Mediation Team, the Mediator will: (1) respond to the many public inquiries related to health care received by the Office from various entities via telephone, email, and mail, working with the public on a wide range of issues; and analyzing and researching various topics to provide information, referrals, and guidance to consumers; (2) mediate consumer complaints over the telephone and in writing related to health insurance coverage and health care services which may involve extended advocacy on a particular issue or issues; and (3) collaborate with other divisions in the Office, other government agencies, and community partners to identify problems of note and strategies for processing and referring complaints.

The Mediator will also have the opportunity to work with other division staff to investigate consumer protection cases or advance the Office's work related to health equity, health care access, and affordability.

Position Type: Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions.

Salary: $67,269

To apply for this position: Please visit the Employment and Recruitment Portal of the Attorney General's Office at: https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASP and apply directly. Applications submitted via MassCareers website are not received.

You will be asked to submit a cover letter and resume when applying for this position. The application deadline is October 30, 2024.

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041.

Do not select MassCareers "apply online" option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.

Inquiries regarding position & status may be made to:

Sandra Charalel, Administrative Assistant

Health Care Division

(617) 963-2936

Qualifications

Position Requirements :

• Bachelor's degree or equivalent experience (4-plus years) with individual advocacy or conflict mediation or facilitation, especially in a government or nonprofit setting;

• Relevant advanced degree preferred;

• Experience in and knowledge of health care services or health insurance strongly preferred;

• Strong oral communication skills, including the ability to listen to, understand, and clearly and patiently explain complicated matters to individuals, providers, and health care entities;

• Strong written communication skills, including experience and ease in writing letters, memos, emails, summaries, descriptions, and taking dense material and making it clear and accessible;

• Ability to listen well, read carefully, and assess complex situations;

• Strong analytical, research, and organizational skills;

• Ability to work independently and collaboratively as part of a team;

• Experience, skill, and comfort working extensively on the telephone;

• Demonstrated strong work ethic;

• Experience working with diverse populations.

Candidates who speak Portuguese or Spanish are strongly encouraged to apply. The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment.

The Attorney General's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select MassCareers "apply online" option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General's Office. You must apply directly at: www.mass.gov/ago/employment .