• Proactively assess data points in an effort to improve workflow and stakeholder satisfaction.
• Process inquiries from various channels, including walk-in, written, telephonic, and e-mail, promptly and professionally. Provide accurate information or refer inquiries to the appropriate parties for further action.
• Demonstrate a commitment to exceptional customer service by consistently providing professional and courteous support to all inquiries and interactions.
• Strong attention to detail and accuracy in processing applications and maintaining records.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex information to diverse audiences.
• Demonstrated ability to work independently and manage multiple tasks simultaneously, while adhering to strict deadlines.
• Exceptional organizational skills, with the ability to prioritize tasks and maintain efficient workflow.
• Strong interpersonal skills and the ability to handle inquiries and interactions with professionalism, tact, and sensitivity.
• Knowledge and experience working with confidential information in a secure manner.
• Proficiency in Microsoft Office applications including Excel, Teams, Outlook, and Word.

Preferred Qualifications:

• Ability to make routine licensing decisions independently and appropriately.
• Ability to answer telephone lines in a courteous, prompt and professional manner.
• Capacity to give oral and written instructions in a precise and understandable manner.
• Ability to multi-task and prioritize.
• Capacity to work independently and in teams.

Additional Information:

• Period of Service: 11/1/24-10/31/25
• Benefits are unavailable with the exception of sick leave accruals.
• Contracts are renewable, subject to the Department approval, performance and allocation of funds.
• All employees will be paid on a biweekly basis and must have direct deposit.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.
We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.
More information can be found at: MA Department of Public Health

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.