Job Description
The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.
The Job Service Representative is responsible for making determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely notices of such determinations, together with the rationale behind them, to parties in accordance with Massachusetts Employment Security Law; and perform related work as required.
Duties include:
- Analyze claims by reviewing available data to identify and prioritize potential eligibility issues.
- Investigate issues by conducting fact-finding interviews by telephone to gather information from claimants and employers and/or their representatives.
- Analyzes data obtained from investigations and applies relevant laws, rules, regulations and precedents to formulate legal conclusions concerning eligibility for benefits in dispute.
- Writes and issues timely determinations approving, or denying benefits which contain sufficient facts, reasons and law to enable interested parties to protect their rights.
- Access and verify claim information and update records using computer terminal.
- Advises claimants, employers, and/or their representatives, by telephone, of appeal rights and procedures in cases of adverse determinations.
- Provides information on unemployment insurance programs to employers, claimants and the general public by mail/or by telephone.
- Interviews customers of agency unemployment insurance (UI) programs, by telephone, to obtain record and input to automated system, data required to determine initial and/or ongoing eligibility of customers for programs or services.
- Performs related duties as required such as maintaining files and records, etc.
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*Individuals hired to these positions are required to work in-office three days per week.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have (A) at least two (2) years of full time, or equivalent part-time professional or paraprofessional experience in personnel interviewing, vocational counseling, employment counseling, rehabilitation counseling, educational counseling, credit collection, credit interviewing, credit investigation, claims adjudication, claims settlement, claims examining, claims, investigation, claims interviewing, social work or social casework, or (B) any equivalent combination of the required experience and the substitutions below.
Substitution:
I. An Associate's degree may be substituted for one (1) year of the required experience.
II. A Bachelor's degree or higher may be substituted for the required experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.