Job Description
The Massachusetts Executive Office of Education (EOE) is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves, where collaboration, innovation, and connections are key to realizing our mission that all children, youth, and families thrive socially, academically, and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment, where everyone is valued and engaged. We encourage you to apply and identify your strengths in these areas.
The Executive Office of Education's Information Technology Group (EOE IT) strives to connect and empower communities of learners, from birth to college to the workforce, by building and supporting innovative systems that facilitate positive outcomes for all. We are a diverse team of professionals dedicated to ensuring that the Commonwealth of Massachusetts remains the national leader in education.
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As EOE IT strives to improve the delivery of IT services, we seek an experienced and motivated IT Project Manager who will partner with agency stakeholders to obtain requirements, evaluate and determine objectives, goals, and scope of multiple projects, as well as collaborate with peers across the Commonwealth's education agencies in a matrixed organization structure.
Reporting to the Senior IT Program and Portfolio Manager, the IT Project Manager will create, monitor, and provide ongoing communication to appropriate IT and agency stakeholders, report risk areas and partner with the business on strategies to address concerns, manage dependencies between projects, develop detailed project plans, and ensure accurate and up to date documentation. This individual must have experience juggling multiple projects of varying sizes, preferably in the public sector, be hands on in understanding project requirements, and be willing to jump in to fill gaps or assume management of projects that are off course.
This is an exciting opportunity for someone interested in making the jump to project management whose had demonstrated success in adjacent or other roles. Analytical, detailed oriented and a strong but diplomatic personality will be best suited for this role.
The primary work location for this role will be 135 Santilli Highway, Everett, Massachusetts 02149. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Occasional local travel may be required.
Duties and Responsibilities:
• IT Team Management: Lead/Participate in daily stand-ups and sprint planning for development teams, ensuring issues, application code, and business requirements are appropriately documented and logged using EOE IT's toolset (e.g., Jira, Confluence, and GitHub), verifying issues are accurately sized/pointed and resources maximized each sprint, and ensuring deliverables meet the expectations of agency product/business owners.
• IT Contract Management: Perform and assist in in the end-to-end procurement process for technology resources, products, and services for agencies, including conducting market research, authoring procurement documents, evaluating bids, and monitoring the impact, efficacy, and performance of products/services throughout the contract term from multiple perspectives, including cost, time, and delivery.
• IT Vendor Management: Serve as the primary IT liaison between technology vendors and the agencies they support.
• Customer Service: Develop and grow EOE IT's relationship with other state agencies such as the Executive Office of Technology Services and Security (EOTSS), the Division of Capital Asset Management and Maintenance (DCAMM), and the Operational Services Division (OSD) to develop and implement systems for providing timely service delivery to internal and external business stakeholders, including desktop and network services support, provisioning requests, and operations support.
Required Skills, Knowledge, and Abilities:
• Three (3) years of relevant and progressively challenging Project Management experience.
• Experience in all aspects of the software development life cycle from functional analysis through application development, training, testing, and documentation.
• Solid understanding of and experience with various methodologies used to deliver projects (Agile and Waterfall).
• Demonstrated ability to lead projects in a fast-paced environment and solve conflict effectively.
• Strong planning, organizing, coordinating, and prioritization skills, with the ability to effectively multi-task and switch focus based on the dynamic needs of various projects.
• Excellent interpersonal skills - comfortable engaging and collaborating with various project and cross-functional teams, with the ability to focus on building relationships to foster and sustain continuous IT improvement.
• Excellent communication and presentation skills with the ability to effectively translate technical and non-technical information (both written and verbally) to all levels of staff, and external customers.
• Proficiency with Microsoft applications and tools, including Excel, PowerBI, and SharePoint Online.
Preferred Skills, Knowledge, and Abilities:
• Five (5) plus years of relevant and progressively challenging Project Management experience.
• Experience working in public sector, government, or nonprofit organizations.
• Experience working in Agile environments.
• Experience working in application development, systems administration/engineering, or other technical discipline.
• Background in educational IT (PK-16).
• Hands-on experience with the following technologies: ServiceNow, Salesforce, Tableau, PowerBI, Learning Management Systems, .NET, Jira, & Sharepoint.
Certifications:
• Relevant Project Management, IT, or Business certifications are desired, but not required.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional or practical experience in the field of information technology project management, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. An Associate's degree in a related field may substitute for one (1) year of the required experience.
II. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required experience.
III. A Master's degree or higher in a related field may substitute for the required experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.