Job Description
The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.
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Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.
EOTSS is seeking a motivated and enthusiastic IT Operations Intern to join our team. In this role, you'll assist with the management, maintenance, and optimization of virtualization technologies in our infrastructure. You will work closely with senior engineers to ensure that our virtual environment runs efficiently, securely, and meets the operational needs of the business.
The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9AM to 5PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.
Key Responsibilities:
- Assist in the installation, configuration, and maintenance of virtual machines (VMs), hypervisors, and related infrastructure.
- Provide support for virtualization platforms such as VMware, Hyper-V, or KVM, ensuring they are optimized and running efficiently.
- Monitor virtualized environments for performance, security, and uptime; escalate issues to senior engineers when needed.
- Troubleshoot and resolve system performance and reliability issues within virtualized environments.
- Help with automation of virtualization-related tasks using scripting languages like PowerShell, Bash, or Python
- Assist with system backups, disaster recovery procedures, and virtual machine migrations.
- Participate in creating and maintaining system documentation for virtual environments and processes.
- Collaborate with cross-functional teams to ensure smooth deployment and integration of virtualized services and solutions.
- Contribute to various IT projects, such as server upgrades, network improvements, and software deployments.
Skills & Qualifications:
- Basic understanding of virtualization technologies (VMware, Hyper-V, KVM).
- Familiarity with Linux and Windows operating systems and command-line tools.
- Knowledge of core networking concepts (IP addressing, routing, DNS).
- Scripting or automation experience (PowerShell, Python, Bash) is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and collaboratively.
- Eagerness to learn and grow in IT and systems administration.
- Excellent verbal and written communication skills.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.