Please Note: This position is 40 hours per week. The selected candidate will work on the first shift from 8:30 a.m. to 5:00 p.m. The days off are Saturday and Sunday.



Duties and Responsibilities (these duties and responsibilities are not all inclusive):

• Policies and procedures are implemented by the following Area Case Management protocol and ISP regulations to ensure efficient and affective service.
• Regular supervision and case consultation is provided to Case Management personnel including secretarial staff through weekly meetings or as needed to ensure all consumers are served appropriately.
• Data collection and quality assurance of area programs is maintained through participation in biannual meetings to ensure the gaps in services are addressed.
• Administratively complex cases are resolved through consultation with Site Director to ensure all consumers are served appropriately.
• The screening and hiring of new Case Management staff is participated in through interviews and reference checks to ensure staff excellence.
• A schedule of record keeping and reporting of all pertinent documentation is maintained through established process to ensure accountability and timely responses to requests for information.
• Regular performance evaluations of all directly supervised employees are conducted through EPRS process to ensure staff are able to perform duties as expected level of performance.
• Case Management and administrative responsibilities are assumed in the absence of immediate supervisor to ensure program continuity.
• Appropriate therapeutic principles are implements in treating clients and supervising supervisees' caseloads based on common values to ensure consumers receive services in a timely, dignified and compassionate manner.
• Proactive and preventive approach to clients presenting with high risk factors.
• Ensures that supervisee's cases are covered in their absence through ongoing awareness of issues to ensure continuity of care.
• Ongoing and specific inter/intra agency meetings are facilitated/attended to ensure continuity of care for clients.
• Responsibility for out-of-area issues is assumed through Area Of Responsibility Change Process to ensure that new consumers and those who move receive timely and appropriate services.
• Orientation and training is provided to newly hired Case Managers through a standardized curriculum to ensure standards are understood and upheld.
• Consultation is provided to shelter through regular meetings with Shelter Specialist and staff to ensure that homeless consumers receive timely and appropriate services.
• Attend and chair, if necessary, providers' clinical/administrative meetings.
• Liaise and corroborate with continuing care facilities as necessary.
• Performs other duties as requested.

Required Qualifications:

• Ability to understand, explain and apply the provisions of the laws, rules, regulation, policies, procedures, specifications, standards and guidelines governing agency and unit activities.
• Ability to prepare statistical reports.
• Ability to supervise, including planning and assigning work to the nature of the job to be accomplished, the capabilities of subordinates and available resources, controlling work through periodic reviews and/or evaluations, motivating subordinates work effectively, and determining the need for disciplinary action and either recommending or initiating disciplinary action, determining subordinates training needs and arranging for such training.
• Knowledge of the principles and practices of program development and service delivery utilizing a variety of human service personnel.
• Ability to assess case management process and results.
• Knowledge of the principles and methods of social casework, group work and community organization.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to exercise discretion in handling confidential information.
• Ability to evaluate and maintain accurate records.
• Ability to develop and present budget information and recommendations for assigned unit.

Preferred Qualifications:

• Previous experience working with people with chronic mental illness and/or substance use disorder(s).
• Bi-lingual preferred.

DMH Mission Statement:

The Brockton Multi Service Center (BMSC) provides comprehensive services to adults with mental health diagnoses. BMSC programs include Case Management, Adult Community Clinical Services, Program of Assertive Community Treatment (PACT) and outpatient services. The Brockton Multi Service Center is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for clients, families, and employees alike. We offer an excellent salary and benefit package including, tuition remission, health insurance, alternative work schedules, educational/certification incentives (as per Union Contract), shift and w/e differentials.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.