• Aides consumers in obtaining needed services to enable clients to live in the least restrictive setting possible.
• Completes comprehensive client assessments to determine service needs.
• Develops an Individual Service Plan (ISP) by including family members and providers in order to access and coordinate services to assure continuity of care.
• Implements, monitors and modifies the ISP through periodic reviews with the client and providers in order to monitor progress and assure compliance.
• Maintains each consumer record with all necessary documentation to ensure that a complete and up to date record of services is available at all times; generates statistical and billing information in a timely manner.
• Establishes and maintains supportive relationships with clients and families/guardians through meetings and telephone contact to increase coping skills and to identify and secure acceptable services.
• Develops and maintains working relationships with community and other state agencies, school departments and treatment providers in order to identify unmet needs and to effectively access a comprehensive range of services for consumers.
• Assists clients to identify and overcome barriers to living with family members/guardians and accesses flexible, wrap around services when appropriate.
• Advocates for the client by obtaining services and entitlements in addition to facilitating communication and negotiations with agencies.
• Provides outreach to clients by telephone contact, home visits or letter for the purpose of ongoing assessment, supportive counseling and continuity of care.
• Updates professional skills by attending in-service education programs to improve the quality of care to clients.
• Assists clients in obtaining services by transporting clients when necessary to assure linkage to services and entitlements.
• Contributes to the development of an ongoing resource file so that new community programs/services are identified and shared with team members.
• Required Qualifications:
  
  • Demonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms.
  
  • Knowledge of the principles, practices and techniques of counseling.
  
  • Familiarity with the types of programs and services available to individuals living with mental illness.
  
  • General understanding of interviewing techniques.
  
  • Knowledge of methods of general report writing with the ability to assess case management process and results.
  
  Preferred Qualifications:
  
  • Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
  
  • Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
  
  • Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
  
  • Given the population served, bilingual or multilingual fluency.
  
  Working Conditions:
  
  • This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs and other accessible community settings. Candidates will need access to a reliable motor vehicle for transportation.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.