Job Description
The MassHire Department of Career Services (MDCS) oversees the Commonwealth's network of One-Stop Career Centers, that assist businesses in finding qualified workers and providing job seekers with career guidance, as well as referral to jobs and training. DCS strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs of the Commonwealth, now and in the future.
The Employment Counselor advises customers on such matters as job search methods and job interview process; reviews and analyzes customer information through records, tests and interviews; conducts counseling interviews with customers; describe, explain or answer inquiries concerning eligibility, procedures and benefits related to agency programs; maintain liaison with public and private organizations; compile occupational, educational and other information; and perform related work as required. The basic purpose of this work is to assist customers in determining and achieving individual vocational, educational and/or training goals.
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Duties include but are not limited to:
- Conduct RESEA reviews which include intensive one-on-one career action plan and job search review.
- Advises customers, on such matters as job search methods, job interview process and/or dealing with social problems to motivate customers and to recommend specific courses of action to prepare customers for employment and/or training opportunities.
- Conducts comprehensive assessment of each customer including utilizing labor market information and resume review to determine marketability and to develop a career action plan.
- Conduct workshops and seminar when needed, such as Career Center Seminars, resume writing, interviewing, etc.
- Maintain and document all services and notes in the Massachusetts One Stop Employment System database for monitoring review and compliance.
- Performs related duties such as maintaining records, preparing reports, and attending meetings.
Preferred Qualifications:
- Demonstrated experience counseling job seekers (veterans, youth and customers with special needs, and significant barriers to employment) on knowledge and skills gaps and assist them in developing plans to address their barriers to employment.
- Strong presentation skills
- Extensive knowledge of and experience with labor market tools such as HWOL, TORQ, MassCIS, JobQuest, and other related labor market information tools used to counsel job seekers on career pathways.
- Knowledge of the principles and techniques of counseling for vocational guidance and job placement.
- Knowledge of interviewing techniques.
IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL BE UTILIZED FOR PLACEMENT WITHIN THE SALARY RANGE.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in employment counseling, vocational counseling, guidance, placement counseling, rehabilitation counseling or educational counseling, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelor's or higher degree with a major in counseling or guidance may be substituted for the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Special Requirements: None.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.