Diversion Technical Assistance Manager

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1) Supervision and Leadership

• Supervises two staff in their oversight of a portfolio of Diversion providers.

• Maintains a portfolio of providers as the supervisor, based on staffing and agency needs.

• Makes recommendations to the Manager of Homelessness Prevention & Diversion and the Director of Prevention and Diversion on policy-based observations from the field and information obtained from providers and other sources.

2) Technical Assistance and Training

• Oversees and direct "hands on" technical assistance to Diversion providers to improve operational performance and ability to deliver program outcomes in emergency timeframe.

• Assesses provider budgets and recommend increases or decreases based on demand and performance.

• Coordinates and implements any changes to Diversion policies and guidance and the dissemination of guidance to Diversion providers and other stakeholders.

• Identifies training and/or deeper technical assistance needs among Diversion providers (individually and statewide).

• Coordinates with team to conduct trainings and implement agency-specific technical assistance plans.

3) Compliance:

• In conjunction with EOHLC's compliance and internal controls team, designs and implements a comprehensive monitoring program to ensure that Diversion activities comply with program guidance and applicable regulations.

4) Contract Management:

• Prepares and manages contracts with Diversion providers and other vendors, as needed.

5) Confer with other DHS Unit:

• Communicates and consults with other teams within EOHLC including but not limited to HomeBASE; Intake, Eligibility, and Placement; Shelter Exits; and Rapid Track to ensure that Diversion staff and providers have accurate and up-to-date information about other programs affecting households on the Diversion caseload, and vice versa.

PREFERRED QUALIFICATIONS:

1. Knowledge of public housing programs and resources, with particular emphasis on local, state and/or federal homelessness prevention and/or rapid rehousing programs, rental assistance, supportive housing, and/or transitional housing.

2. Familiarity with EOHLC programs such as Emergency Assistance, HomeBASE and/or other EOHLC rental assistance programs.

3. Experience working with non-profit agencies.

4. Experience or knowledge of grant/contract compliance.

5. Experience in conducting program and/or fiscal audits/monitoring.

6. Experience in preparing financial statements, and budgets.

7. Proficiency in using Microsoft Word and Excel to produce documents and reports.

8. Ability to provide guidance to diverse groups and elicit support and cooperation.

9. Excellent written and oral communication skills.

Management experience that includes:

- Preparing and analyzing budgets

- Contract management

- Strong written and oral communication skills

- Ability to implement changes quickly and effectively

- Ability to deal one-on-one with individuals in crisis with calmness serving as a resource.

- Ability to work independently and collaboratively, multi-task and meet deadlines.

- Ability to understand complex software decisions, identify business implications, and make recommendations for software design that meet business needs.

COMMENTS:

Please upload resume and cover letter.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. An Associate's degree in a related field may be substituted for one (1) year of the required experience.

III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

V. A Doctorate degree in a related field may be substituted for the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.