This role is essential for a leader who thrives in a collaborative environment and is passionate about public health and emergency services. With a focus on staff management, quality improvement and operational efficiency, you will help shape the future of emergency medical services across Massachusetts, ensuring that all residents have access to safe, effective, and high-quality care when they need it most. Reporting directly to the OEMS Director, you will be instrumental in driving the mission of the Bureau of Health Care Safety and Quality, working to protect and promote the health of everyone in the Commonwealth.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Leadership and Engagement

• Promote a statewide community-based emergency medical services (EMS) system that reduces premature death and disability from acute illness and injury through the coordination of local and regional EMS resources.
• Working with the OEMS Director, assist with the planning, analysis, development, and implementation of policies and regulations for EMS services and providers throughout Massachusetts.

• Staff Management and Operations Oversight

• Supervise and evaluate work performance of staff tasked with licensing ambulance services as well as the certification of emergency medical technicians and accredited training institutions.
• Review and develop recommendations to update and improve operational processes and procedures; ensure manuals and other workflow documents are developed, maintained and updated.
• Oversee OEMS team strategic plans, objectives, and provide adequate resources to meet team and organizational goals.

• Quality Improvement

• Design, implement and evaluate the standards of care across systems.
• Support development and implementation of statewide quality improvement initiatives with the OEMS Director, the state EMS medical director and EMS regional councils.
• Assess and provide quality improvement strategies to improve practice and performance throughout the systems using community-based and consensus-building processes.
• Provide leadership and establish program goals and objectives to ensure high-quality training and ambulance service licensure/certification and re-licensure/recertification of all regulated parties.

• Collaboration

• Work cooperatively and collaboratively as part of the public safety systems within the Commonwealth.
• Work cooperatively and collaboratively with Bureau leadership and program managers with assessment, development and implementation of technical solutions as well as policy and operational initiatives.

Preferred Qualifications:

• Minimum of 3 years in a supervisory or managerial capacity.
• Strong staff management and process management skills.
• Skilled in problem solving, consensus building, conflict resolution and team building.
• Ability to identify risks and develop and apply logical and effective mitigation strategies.
• Knowledge of the principles and practices of management, including planning, organizing, directing, motivating, controlling, and decision making.
• Capacity to analyze and determine the applicability of program data, to draw conclusions, and to make appropriate recommendations.
• Knowledge and experience with Massachusetts EMS programs and service delivery.
• Ability to establish rapport with persons from different ethnic, cultural and/or economic backgrounds.

DPH Mission Statement:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high-quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. According to comparative analyses, Massachusetts ranks among the healthiest of states, but we still face numerous challenges, including chronic and infectious diseases, substance abuse, violence, preventable hospitalizations, and health disparities.

More information can be found at: www.mass.gov/DPH

Pre-Hire Process:

A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.