Please note: The incumbent will be required to pass an FBI criminal background records check.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Extensive performance of data searches using multiple information systems, as well as extensive data entry and electronic mail communication of findings to requesting staff.
• Perform record checks that include utilization of the CORI system as well as the Department's electronic case management system for assigned groups and organizational units.
• Maintain strong working relationships with Area, Regional, and Central Office CORI liaisons and staff.
• Assist with training and technical assistance activities while maintaining and updating files.
• Assist in resolving consumer complaints and all staff CORI questions and issues.
• Retrieval and analysis of BRC data and coding of findings, in accordance with EOHHS guidelines and DCF policy.
• Extensive performance of data searches using multiple information systems, performance of extensive data entry, and electronic mail communication of findings to requesting staff using a PC.

PREFERRED QUALIFICATIONS:

• Knowledge/experience of performance of Criminal Offender Record Index Checks as well as the ability to analyze and interpret findings.
• Experience and knowledge in the use of DCF FamilyNet.
• Ability to work in a fast-paced environment and be able to provide accurate information on demand
• Excellent customer service skills, solution oriented as well as excellent communication and time management skills.
• Proven ability in research and analytical skills using search engine databases
• Proficient in Microsoft Office and other PC-related software.
• A proven team player and willing to take on other tasks aimed at helping the unit succeed.

To Apply:

Please upload both your Resume and Cover Letter for this position when applying. First consideration will be given to those applicants who apply within the first 14 days.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF's vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care, and education.

DCF works toward establishing the safety, permanency, and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care, when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship, or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and 6) committed to continuous learning.

For more information about our agency and programs visit: www.mass.gov/dcf

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two (2) years of full-time, or equivalent part-time, professional, administrative, or managerial experience in business administration, business management, or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management, or public administration may be substituted for the required experience.

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.