Job Description
MassHire Department of Career Services (MDCS) oversees the Commonwealth's network of One-Stop Career Centers, that assist businesses in finding qualified workers and providing job seekers with career guidance, as well as referral to jobs and training. MDCS strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs of the Commonwealth, now and in the future.
The Clerk is responsible for greeting customers in assigned area in a courteous and friendly manner and determining needs of customer. The incumbent will assist customers in the membership registration process and check for completeness, direct customers to appropriate service provider, schedule customers for the Career Center Seminar Orientations and any available job search services/events. The Clerk will answer telephone, route calls and take messages according to established procedures, and data enter information from registration forms and services when needed.
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Duties include:
- Consistently strive to represent the values of MassHire Merrimack Valley Career Center and EOLWD:
- Collaboration - Power of partnership and streamlined integration of services to achieve effective and timely results for our MassHire Merrimack Valley Career Center customers.
- Respect - Commit to understanding and valuing the diverse, unique requirements and professional goals of the businesses and people we serve.
- Reliability - Create trust and reliability by consistently delivering high quality professional services at each location and at every interaction.
- Ingenuity - Leverage flexibility, expertise, and knowledge to successfully meet our mission, regardless of new challenges and circumstances that may arise.
- Greet customers in Membership area and Resource Room in a courteous and friendly manner.
- Determine service needs of customer and direct to appropriate point of service.
- Assist customer with completion of MJQ registration process.
- Schedule customers for Career Center Seminars and workshops.
- Check customers for membership completion in MOSES.
- Answer the telephone in a courteous and pleasant manner. Route calls to appropriate staff and take messages when necessary.
- Accurately enter customer information into MOSES database.
- Maintain confidentiality of all customers at all times.
- Assists customers with signing in to utilize Resource Room computers for self-directed job search.
- Assist customers with faxing, copying, and scanning documents, as needed.
- Conducts reminder calls for Career Center Seminars and may conduct follow up calls to RESEA customers.
- Prepares and provides management with a weekly report for Resource Room Activity.
- Collects surveys from customers in Resource Room.
- Assists job seekers in accessing software programs and websites such as Microsoft Word, Microsoft Excel, MassHire JobQuest, UIO, etc.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *
III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.
Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.