Job Description
The Department of Mental Health (DMH) is seeking a qualified professional for the position of Human Services Coordinator II in Fitchburg to provide oversight of case managed youth that are in statewide level of care, DMH community services, as well as a liaison to community providers regarding services to DMH clients.
The selected candidate assists the Child, Youth and Family (CYF) leadership team in developing plans for the service system, coordinates referrals from Service Authorization to providers and case managers, provides supervision to case management, oversees all authorized youth within the site, and serves as a DMH System Integration Specialist (SIS) and liaison to Community Service Agencies (CSAs).
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The schedule for this position is 8:30 AM to 5:00 PM Monday-Friday with Saturday and Sunday off.
Duties and Responsibilities (These duties and responsibilities are not all inclusive)
- Provides supervision to case managers' caseloads and attend treatment team meetings as needed.
- Provides direct assistance to clients by helping them to obtain needed services to enable them to transition to and/or remain in the community.
- Facilitates transition of new cases from service authorization by completing referrals, and other necessary documentation.
- Prioritizes and monitors utilization and communicates to Director and/or Assistant Director of CYF Services.
- Provides oversight and service management for non-case managed clients.
- Supervises case management staff ensuring DMH regulations are being followed, scheduling is approved/set, mileage reimbursement and completion of performance appraisals (EPRS).
- Provides overall risk management for all authorized youth.
- Consults with service providers to facilitate provision of appropriate, quality care treatment and rehabilitation.
- Facilitates a collaborative working network of providers
- Crisis intervention related tasks
- Provides relevant information to CYF Leadership on client and programmatic issues that impact upon service delivery; identifies service gaps, strengths and limitations in local service area.
- Participates with the CYF Leadership team in planning and development of case management practices and procedures and RFR development, as needed.
- Collaborates with the CSA director or designee.
- Provides education to CSA staff about DMH services, including clinical criteria and specific service authorization criteria.
Required Qualifications:
- Knowledge of the principles and practices of clinical and social psychology and psychosocial rehabilitation.
- Familiarity with the organization and functions of community mental health services.
- Ability to gather information through questioning and observing individuals and by examining records and documents.
- Willingness to travel for job-related purposes.
Preferred Qualifications:
- Behavioral health experience
- Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
- Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
- Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
- Given the population served, bilingual or multilingual fluency
Working Conditions:
This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs, and other accessible community settings. Candidates will need a valid driver's license and access to a reliable motor vehicle for transportation.
DMH Mission Statement:
The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/coriEducation, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines,
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form
For questions regarding this requisition, please contact Human Resources at 800-510-4122, Option 4.
Qualifications
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
Substitutions:
I. A Bachelor's degree in a related field may substitute for two (2) years of the required (A) experience.
Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.