The COO works closely with the Chief Executive Officer (CEO), Chief Medical Officer (CMO), Chief Clinical Officer (CCO), Chief Nursing Officer (CNO), Director of Nursing (DON), Facilities Director, and Quality and Clinical Services to maintain/surpass the high level of services required by The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and other regulatory and oversight agencies.

This position works 37.5 hours per week, Monday through Friday.

Duties and Responsibilities of the Chief Operating Officer (these duties are a general summary and not all inclusive):

• Provide strategic and overall operational leadership through goal setting, direction and supervision to departments and assigned divisions.
• Assess and evaluate departmental performance, resource allocation and utilization to establish and prioritize departmental goals and activities.
• Collaborate with the CEO in providing effective functioning of the hospital with a focus on safety and quality by utilizing data; planning and communication are critical to this effort.
• Assume hospital-wide responsibility for compliance with external review bodies including but not limited to, CMS, DPH and TJC.
• Partner with the CEO regarding the implementation of various organization/operational improvements such as systems process changes to improve and/or streamline services.
• Collaborate with the senior leadership team, IT, and HR Business Partners to support centralized functions and services as well as providing oversight for all non-state employee members of the workforce.
• Establish strategic vision for quality/efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basis.
• Prepare, monitor and support hospital-wide operations and activities to comply with TJC standards, CMS regulations, and the DPH.
• Oversee the education and training component of continued survey readiness.
• Evaluate and selects various consultants to provide expertise to operations and services for the hospital.
• Maintain and establishes an effective system for communication throughout the hospital; lead regular management team meetings to ensure operations are being executed in accordance with hospital policies.
• Develop and foster effective collaboration between clinical departments, divisions, medical staff leadership and other affiliated services (inside and outside of the hospital) to ensure an integrated approach to providing services.
• Lead and initiate the examination of the hospital's service delivery model, patient treatment and care planning.
• Develop staff through timely feedback and use of appropriate Human Resource policies to foster and facilitate the ability of staff to achieve highest level of professional growth and performance.

Preferred Qualifications for the Chief Operating Officer (COO):

• At least five (5) years of experience in appropriate areas of healthcare/medical care operations or logistics operations.
• Certifications in healthcare related fields highly desirable, (i.e., Certified Professional in Healthcare Quality, (CPHQ), Certified Specialist in Healthcare Accreditation (CSHA), Certified Professional Medical Services Management (CPMSM), Registered Health Information Administrator (RHIA)).
• At least three (3) years of substantial supervisory and management experiences.
• Knowledge of TJC and CMS Conditions of Participation.
• Experience working with adult patients with chronic diseases and complex medical conditions; inpatient and rehabilitation experience a plus.
• Substantive working knowledge of the guidelines of healthcare quality improvement.
• Past work experience and the ability to work effectively with oversight agencies and federal and state regulatory agencies.
• Solid and high degree of organizational skills and the ability to motivate and supervise staff, to analyze complex problems and issues and to design workable solution.
• Ability to communicate clearly and diplomatically, both verbally and in writing, to various levels of management and clinical staff.
• Ability to manage a diverse workforce including bargaining unit environment; ability to embrace diversity as a strategic advantage.
• Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook.

About Tewksbury Hospital:

Tewksbury Hospital operates a 375-bed facility and a campus of over 700 acres of land. Its patient care services are provided under the auspices of the Department of Public Health and Mental Health. The Chief Executive Officer (CEO) is responsible for the administration of a Joint Commission accredited LTAC hospital that provides high quality, comprehensive treatment, care, and comfort to adults with chronic medical and mental illness. A full range of services are provided including 24/7 Nursing, Nurse Practitioners, Medicine as well as psychiatric and psychological services, a 6-chair dialysis suite, clinical laboratory, radiology, respiratory care, nutrition, speech/language, pathology, occupational therapy, physical therapy, therapeutic recreation and arts, and pharmacy. The high-quality clinical environment is strictly governed by regulatory standards that mandate day to day interventions and services.

Learn more: https://www.mass.gov/locations/tewksbury-hospital

Pre-Hire Process:

A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

For questions about this requisition, please contact Employment and Staffing at 1-800-510-4122.

Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.