Job Description
About EOTSS and the Massachusetts Data Office:
The Executive Office of Technology Services and Security (EOTSS) is the state's lead office for information technology. We provide enterprise-level IT services, and infrastructure, including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive data and digital services to 40,000 internal stakeholders plus the residents, businesses, and visitors to the Commonwealth of Massachusetts.
The Massachusetts Data Office (MDO), a division of EOTSS, is the central data office for the Commonwealth and operates under the leadership of the Chief Data Officer. The MDO establishes data procedures and policies, streamlines data systems, facilitates data sharing among state agencies and the public, and drives innovation in enterprise-wide data management and analytics.
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About this role
The Chief Data Officer (CDO) is a member of the EOTSS C-suite with primary enterprise accountability for the creation and management of the state's data and analytics strategy, including related policies, standards, practices, and programs. In this role, you will establish, lead, and operate the data and analytics function; manage data-enabling services and programs; build trust for data sharing and data use; partner with state agencies to achieve data priorities that improve the resident experience; develop talent and mature data and analytics culture across state government; and evolve technology capabilities and innovation in analytics. You will focus on driving measurable business outcomes for EOTSS, our partner agencies, and the residents of Massachusetts.
This position is a full-time opportunity. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST, in a hybrid remote arrangement with at least 2 days per week-more as needed-spent at the primary work location: One Ashburton Place, Boston, Massachusetts 02108. Applicants should be located within a reasonable commuting distance from the primary work location.
About you:
You are a(n):
- Decisive and self-directed leader with experience operating and delivering at the executive level.
- Data analytics expert who has designed and built successful enterprise programs unifying disparate domains, departments, and systems.
- Strategic thinker who can define a compelling vision and design a measurable strategy to achieve that vision.
- Relationship-builder who is comfortable managing, communicating, coordinating with executive stakeholders, business managers, and technical experts.
- Innovator who can navigate disruptive technologies like artificial intelligence and harness them to improve government performance and the resident experience.
Key Responsibilities:
Manage the enterprise data and analytics vision, strategy, and associated practices.
- Maintain authority and accountability for developing enterprise information assets and analytics to render insights for decision-making.
- Lead the development and execution of use cases that support strategic business opportunities and improve resident engagement.
- Build partnerships with executive leadership-business and technical-to establish the vision for managing and using state data as a business asset; exploit data and analytics capabilities to maximize the value derived from the state's data assets.
- Develop and manage the state's enterprise data and analytics strategy in collaboration with the CIOs, Chief Data Officers, Chief Strategy and Operating Officers, Chief Technology Officers, CISOs, Chief Privacy Officers, and other C-suite officers and business leads within EOTSS and our partner agencies.
Enable enterprise data priorities through internal and cross-secretariat collaboration
- Partner with MassGIS to expand the use of mapping in data and analytics outcomes and reports.
- Align with the EOTSS Strategy and Planning team to build strategies, roadmaps and plans, organize activities, and report progress.
- Conduct regular outreach with Executive Branch agencies; foster relationships with business and IT teams to understand agency needs and associated enterprise opportunities.
Institute an enterprise program for data and analytics modernization.
- Serve as the executive program lead for enterprise data modernization; oversee the program implementation team.
- Develop and lead a stakeholder engagement and communication strategy that includes executive leadership, agency business and IT leadership, technical and implementation teams, and the public; control messaging on enterprise data and analytics and ensure all agencies possess a shared understanding of data priorities, standards, expectations, and capabilities.
- Direct the deployment and management of an enterprise platform for cross-agency data integration and systems analysis.
- Develop the standards for the enterprise in Master Data Management and Data Cataloging.
- Enable and facilitate the standardization of disparate agency-run data platforms with enterprise standard platforms.
- Develop and oversee programmatic delivery models, methods, and practices for the creation of data products and to ensure consistent application and use of data and analytics solutions.
- Ensure compliance with relevant data protection regulations and data governance policies.
Foster the creation of a data-driven culture, related competencies, and data literacy across the enterprise.
- Establish and maintain trust in data assets by instituting enterprise data governance policies and practices; develop accuracy and ethical standards for analytics practices, including algorithms used for analysis, analytical applications, and automated decision-making.
- Oversee and further develop the state's policy framework and related practices for inter-agency data sharing and integration.
- Develop an enterprise program for upskilling and continuous learning for data consumers and producers.
- Assess gaps and develop data and analytics talent to mature capabilities across the enterprise.
Lead data-driven innovation.
- Lead research, strategy creation and development of new data products and services.
- Expand the organization's research and analytics offerings, especially in emerging analytical approaches, skills and technologies.
- Collaborate with the CTO Office and AI team in the investigation, preparation, adoption, and exploitation of artificial intelligence and other disruptive technologies, focusing on accelerating digital business innovation and transformation.
- Mature and expand public data offerings and lead innovation in how the public can access and use state data to empower residents, advance transparency, and improve government and commercial services.
Preferred Qualifications
- Fifteen or more years of business experience, ideally in business or information management, recently at or near the executive level.
- Five or more years of progressively responsible experience leading cross-functional teams in multidisciplinary environments.
- Demonstrated experience in strategy development and execution, including integrating complex, cross-corporate processes and information strategies.
- Ability to deliver against a complex and multi-faceted roadmap, across diverse stakeholders, on time and on-budget.
- Specific experience in data and analytics program-building; demonstrated experience leading enterprise-wide data and analytics programs at varying levels of maturity.
- Strong interpersonal skills (e.g., high EQ) and proven ability to develop excellent relationships, including with executive stakeholders, business managers, and technical experts.
- Strong people management skills; proven ability to motivate and direct high-functioning teams.
- Credible across both IT and business; ability to translate and communicate technical concepts, plans, and procedures to both technical personnel and non-IT business users.
- Ability to engage resources outside of your direct control to achieve objectives.
- Experience with current data analytics tools and platforms across the marketplace.
- Experience across diverse business domains; public-sector experience a plus.
- Experience with the following technologies preferred: Snowflake, Tableau Cloud, PowerBI, Informatica or other leading Data Management platform, AWS, Oracle/Postgres/MS SQL databases, GitHub.
Qualifications
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in IT administration or IT management, of which (B) at least four (4) years must have been in a managerial capacity.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.