Job Description
Position Summary
The District Manager is responsible for the oversight of RMV service centers located within a geographic region of the state. This involves coordination with Service Center Managers and site supervisors to ensure operational needs are being met to provide exceptional customer service to branch customers, while managing multiple high-level priorities. The role will oversee the Central Region, Worcester, Milford, Leominster, and Southbridge.
Duties and Responsibilities
- Responsible for review of performance measurements versus performance results, quality controls, audit results and ensuring corrective action is taken.
- Confirm adherence to security controls of revenue and documents is maintained, proper utilization of assets and compliance to safety guidelines for branch, staff, and customers of all offices in the district.
- The District Manager must coordinate operational changes that may include changes in service centers and locations, as well as business process re-engineering to improve customer flow to minimize customer wait times for services.
- The incumbent also is expected to serve as a subject matter expert for project development and implementation, including technology innovation efforts. The incumbent also serves as a conduit of information to ensure the accurate and timely dissemination of information, policies, and procedures to regional staff.
- The major duties include the delegation of job tasks, employee development, team building, on-going project maintenance and evaluation of support systems.
- Duties also include the management of personnel related matters, including but not limited to staff coaching, development and mentoring; monitoring of attendance and operational impact of absenteeism; and conducting effective employee performance evaluations and progressive documented discipline.
- The District Manager also may be required to participate in state-wide division initiatives, including monitoring of customer wait times; ensuring the adherence to customer service best practices; and business project development and implementation, including staff training efforts.
- The incumbent may be required to participate in community forums and industry events hosted by division business partners to represent the division and MassDOT.
- Daily travel to different business locations within the region and additional travel throughout the State is to be expected.
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Pre-Hire Process
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
Qualifications
Minimum Entrance Requirements
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.
Substitutions
I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
II. Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
III. Graduate degree in a related field may be substituted for three (3) years of the required experience.
IV. Doctorate degree in a related field may be substituted for four (4) years of the required experience.
- For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
- For a disability -related reasonable accommodation or alternative application method, call Lucy Bayard, ADA Coordinator, at 857-274-1935.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.