Job Description
The mission of the Executive Office of Veterans Services (EOVS) is to act as the chief advocate for the nearly 380,000 Commonwealth veterans and their families. EOVS establishes policies, proposes legislation, ensures that adequate funding for veterans programs is included in the Commonwealth's annual budget, and represents the interests of veterans in matters before the General Court.
EOVS currently seeks a candidate to join their team as the Annuity Supervisor. In this role you will oversee the administration of the Annuities program in accordance with Chapter 115, Section 6A, 6B, and 6C and the General Appropriation Act, to include but is limited to the following: the eligibility determination of applicants, maintenance of the database, and payments of the annuities.
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Duties and Responsibilities:
- Analyze and report caseload fluctuations and budgetary impacts.
- Coordinates and monitors assigned program(s) activities.in order to ensure effective operations and compliance with established standards; review and analyze data concerning assigned program(s) to determine progress and effectiveness, make recommendations for changes in procedures, guidelines, etc., and devise methods of accomplishing program(s) objectives.
- Provides technical assistance and advice to Department personnel, Veterans' agents, all applicants, and the public to exchange information, resolve problems, and ensure compliance with established policies, procedures, and standards; responds to inquiries from Department personnel and others to provide information concerning assigned department programs.
- Maintains liaison with various private, local, state, and federal agencies and others to exchange information and/or resolve problems; performs related duties such as attending meetings and conferences, maintaining records, and preparing reports.
- Provides on-the-job training and orientation for Department staff; develops and implements procedures, and guidelines to accomplish assigned program(s) objectives and goals; reviews reports, memoranda, etc., for completeness, accuracy, and content.
- Confers with management staff and other Department personnel to determine program(s) requirements and availability of resources and to develop the criteria and standards for program evaluation; evaluates program(s) activities to determine progress and effectiveness and to make recommendations concerning changes as needed.
- Develops and implements standards to be used in program monitoring and/or evaluation; oversees and monitors program(s) activities; and confers with management staff to provide information concerning program implementation, evaluation, and monitoring and to define the purpose and scope of proposed programs.
- Conducts annual recertification exercises to ensure eligibility status.
- Prepares response letters regarding matters pertaining to the Annuity program.
- All other duties as assigned.
Preferred Qualifications:
- Knowledge of the principles and practices of human resource management including behavioral techniques, planning forecasting, organizational development, etc., of work simplification methods; of the methods used in the preparation of charts, graphs, and tables; and the methods of general report writing.
- Ability to understand, explain, and apply the rules, regulations, policies, procedures, etc., governing assigned activities; to analyze and determine the applicability of data, to draw conclusions, and make appropriate recommendations; and to gather information by examining records and documents and by questioning individuals.
- Ability to assemble items of information in accordance with established procedures, determine proper format and procedure for assembling items of information; and maintain accurate records.
- Ability to prepare and use charts, graphs, and tables; to prepare general reports; to write concisely, express thoughts clearly, and develop ideas in logical sequence; to follow written and oral instructions; to give written and oral instructions in a precise, understandable manner, and to communicate effectively in oral expression.
- Ability to plan work according to the nature of the job to be accomplished and the available resources, and to control work through periodic reviews and/or evaluations.
- Ability to establish rapport with- others, establish and maintain harmonious working relationships with others, deal tactfully with others, adjust to varying or changing program requirements, exercise sound judgment, and exercise discretion in handling confidential information.
- Knowledge of applicable sections of M.G.L. Ch. 115, 108 CMR. and Title 38 USC.
- Ability to work varied shifts and/or irregular hours (1.e. weekends, holidays, nights); and to travel for job-related purposes.
- Knowledge of methods of general report writing.
- Knowledge of work simplification methods.
- Knowledge of methods used in the preparation of charts, graphs, and tables.
- Ability to establish rapport with others.
- Ability to deal tactfully with others.
- Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
- Ability to exercise sound judgement.
- Ability to exercise discretion in handling confidential information.
- Ability to give and follow written and oral instructions, and to make effective oral presentations.
Qualifications Acquired on Job:
- Working knowledge of MMARS (Massachusetts Manual Account Reporting System).
- Working knowledge of OnBase (Veterans Services Information Management System).
- Input and retrieval of database information.
- Working knowledge of word processing and spreadsheets.
About the Executive Office of Veterans Services:
On March 1, 2023, Governor Maura T. Healey and Lieutenant Governor Kimberley Driscoll established the Executive Office of Veterans Services. The office oversees programs and services for Massachusetts veterans, including Chapter 115 benefits for eligible veterans. It also manages the state's two Veterans Homes in Holyoke and Chelsea and the Memorial Cemeteries in Agawam and Winchendon.
Pre-Offer Process:
For BU and MI-MIV
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.
II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.
III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitutions will be permitted for the required (B) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.