It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Why Choose a Career with the AAA The Auto Club Group (ACG)
- Established brand that has been around for over 100 years. Our members know and trust us!
- Virtual Travel Agents receive 100% backing from one of America's most trusted brands to include paid training
- Travel Partner Training Certifications provided
- Travel benefits for completing online training programs to include: Free cruises and Agent Trip Rewards
- Membership to the International Airlines Travel Agent Network (IATAN)
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- Benefits include: Hotel and car rental discounts, deeply discounted rates by cruise and tour partners and exclusive access to various shopping categories
- Program provides Travel Advisors with first-hand travel experience of ACG's strategic destinations and suppliers
Excellent opportunities to build a career path:
Pursue corporate leadership roles in the Distribution channel or elsewhere in the organization, such as:
- Travel Sales Leadership
- Field Sales Leadership
- Learning & Development
- Field Agent Support
- Vendor & Product Development
- Marketing
A DAY IN THE LIFE of a Virtual Travel Agent
The Auto Club Group is seeking prospective Virtual Travel Agents engaged in selling travel to members and nonmembers utilizing professional selling skills. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
- Actively pursues opportunities to establish and strengthen customer relationships through selling and consulting
- Supports all ACG Branded Products and Services in a professional and service-oriented manner. Work is done predominately in a remote, home office environment
- Conducts business with clients primarily through videotelephony - Teams, Zoom, Skype, etc., to establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings
- Achieve assigned travel, membership, and credit card sales goals
- Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services
- Prepare complex and/or large scale domestic and international travel packages
- Complete reservations and advise clients regarding documentation requirements
- Make necessary travel arrangements (i.e., reservations, collect money, and process documents)
- Receive and champion customer concerns through to resolution
- Enter company travel sales data into CRM system in accordance with company guidelines
- Follow up post-travel to confirm client satisfaction while building sustainable relationships
- Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system
- Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship
- Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings
- Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives
- May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements
What it's like to work for The Auto Club Group:
- Serve our members by making their satisfaction our highest priority
- Do what's right by sustaining an open, honest and ethical work environment
- Lead in everything we do by offering best-in-class products, benefits and services
- ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
HOW WE REWARD OUR EMPLOYEES
Layered Compensation Plan:
This is a role for an innovative Travel Advisor who is excited about digital communications serving our 14 states, working together. This layered compensation consists of comm share, hourly pay and incentives. Leveraging a compensation package that will evolve as we continue to innovate. For this first phase we are modifying the FTA I commission share to go up to 45% for Preferred Supplier Bookings."
- Unlimited Commissions
- Monthly Booking Bonus
- Quarterly New Hire On-Pace Bonus
- Average first year Compensation $42,000+ (base and commission)
- $15/hour guaranteed base plus commission opportunities
ACG offers excellent and comprehensive benefits packages:
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education
- High school diploma or equivalent
- Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
Work Experience
- 2+ years Travel sales experience
Successful candidates will possess:
- Strong interpersonal, customer relationship and communication skills
- Internet and social media savvy using internet sites for research and booking capabilities
- Consultative selling skills and managing the sales process while prospecting, qualifying, developing, and closing new travel, membership, and credit card business
- Ability to capture travel related information into the AAA ACG reservation/financial system
- Ability to anticipate member needs and recommend or refer additional AAA products and services
Knowledge of
- Payment Card Industry Data Security Standards (PCI DSS) requirements
- Various travel packages, products, and services including preferred suppliers and products to match customers appropriately with the travel packages, products, and services best suited to meet their requirements and exceed their expectations
- Various travel systems to include airline reservation systems to book domestic/international air, car, and hotel, for example Travelport to book cruises, supplier websites to book tours and Agent Max to secure insurance
- Airline rules, regulations, and travel protection insurance
- Cancellation/change policies and penalties, World geography/language concerns/cultural concerns/events/holidays/currency
- Credit, debit, prepaid, mobile wallet, as well as Europay, Mastercard and Visa (EMV) chip and Personal Identification Number (PIN) credit card use while traveling
- Telecommunications, personal technology, and electrical power concerns while traveling
- Domestic and international travel requirements for disease control
- Travel safety and security best practices
Work Environment
IV. Work Environment
Limited travel to industry seminars, training, shows, events and Continuous Education opportunities.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.