It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description:
Primary Duties and Responsibilities (details of the basic job functions):
- Innovation & Business Development
- Work with various departments and business partners in support of operations, strategy, and special project needs and may develop/assist with communications
- Provide support and project oversight to key DE&I initiatives in support of Travel.
- Supports initiatives to assess and enhance the traveler experience on AAA.com.
- Assist in the development and enhancement of Travel's chatbot capabilities, assessing performance and recommending enhancements.
- Support customer satisfaction action items to assist L&D with identifying key areas for training opportunities.
- Supports projects with technical components and acts as a technical resource for systems changes, including developing business requirements and testing.
- Assists with travel partner co-op billing for promotional events.
- Provides support for travel innovation initiatives.
- Assist with business case development as needed
- Participate as requested in key industry forums and stay abreast of communications from partners such as Tourism Cares.
- Develops and implements business line communications to support operational, marketing, and engagement strategies
- Supports development and implementation of agent strategies and programs
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- Analyze, Assess, Report
- Supports business development initiatives to enhance travel promotion strategies through Salesforce integration enhancements, dashboards, and reporting.
- Works alongside Travel Promotions Development Consultant on promotion analyses with data visualization to inform future promotional activities.
- Assess and enhance Travel's analytics dashboard in Tableau, providing valuable and effective data for strategy development.
- Effectively analyze virtual event and engagement data from multiple reports creating comprehensive analysis.
- Assist in the assessment of the competitive landscape as it pertains to virtual consumer engagement to help provide recommendations to increase ACG's competitive advantage in the marketplace.
- Support the assessment of the traveler experience within the virtual channel and identify opportunities for improvement and constructive collaboration across other strategies.
- Create and share monthly and quarterly reports for travel leadership on key initiatives.
- Provide key metrics for monthly and quarterly travel scorecards.
- Develop effective Salesforce lead and opportunity reports
- Provide daily and weekly sales reports to leadership during key promotions.
- Provide guidance and direction on effective development of Salesforce travel event dashboards.
HOW WE REWARD OUR EMPLOYEES
- Our Auto Club Group Travel Promotions Development Specialist earn a competitive salary ($55,087.94 - $65,358.25).
- Corporate Incentive Plan Bonus dependent on performance.
- Yearly base salary adjustments based on performance.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.
- Benefits include:
- 401k Match up to 6%
- Medical
- Dental
- Vision
- Complementary AAA Membership
- PTO - 12 days for the first year
- 2 Floating Holidays and 3-5 CEO Days per year
- Paid Holidays - 10 days per year
- Tuition Reimbursement - $5,000 per year
II. Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
- College coursework in Business Administration, Marketing, Communications, Advertising, or extensive experience in a related field.
Experience:
- 3+ years of travel industry experience and strong knowledge of travel agency operations
- Planning, developing, and/or implementing promotional and marketing events.
- Researching, analyzing, identifying, and resolving business problems
- Understanding of Salesforce functionality
- Project team member
Knowledge and Skills:
Knowledge of:
- Travel industry and business trends
- Company products and services
- Current digital engagement tools and technologies
Skillset: (What is the skillset needed to perform the functions of the job?)
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook, etc.)
- Exceptional communication skills - both verbal and written
- Keen understanding of digital engagement capabilities
- Salesforce
- Analytical mindset
- Ability to:
- Communicate effectively and clearly
- Understand product placement and positioning for consumer consumption
- Identify areas of inefficiency and provide recommendations to streamline processes
- Prepare and deliver effective presentations both internally and externally
- Develop and manage multiple initiatives simultaneously
- Identify potential growth opportunities and implications to the business operation
- Effectively analyze data and surface relevant assumptions to drive business goals
- Ability to collaborate effectively and efficiently with cross-functional teams
- Ability to effectively manage programs and initiatives with minimal oversight in a remote environment
III. Preferred Qualifications
- Exceptional communication skills - both verbal and written
- Keen understanding of Salesforce functionality
- Ability to research data and provide critical analysis to leadership
IV. Work Environment
Primarily work in a remote/virtual environment. 10-15% Travel is required based on Leadership needs and events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.