In this position, you will have the opportunity to:

• Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.
• Receive inbound and make outbound customer phone calls to resolve claims needs.
• Resolve assignment conflicts and issues as needed.
• Communicate effectively with others in a work environment and with the public.
• May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.

Additional Responsibilities within Vendor Account Unit include, but are not limited to:

• Interact with adjusters and vendors to obtain correct identification information and validate information with the Internal Revenue Service
• Maintain and coordinate vendor information in multiple Claims systems
• Review, identify and resolve potential vendor duplicates and omissions

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

• None

With our powerful brand and the mentoring, we offer, you will find your position as a Claims Support Asst. I can lead to a rewarding career at our growing organization.

Work Environment

This involves a hybrid work setup (combination of office and remote work) with training taking place in the office. After training, the role will transition to 3 days of remote work and 2 days in the office. Additional scheduling may involve working a full week in the office once a month on a rotational basis.

Occasional travel for day-to-day operations, meetings, collaborative activities, or team building is determined by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

How you will benefit:

Claims Support Asst. II will earn a competitive salary of $16.00 to $20.00 per hour with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We're looking for candidates who: (Required/Preferred Qualifications)

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High School Diploma or equivalent

OR

• One year of experience in processing, customer service or business administration

Experience:

• Working with P.C. software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritize multiple tasks
• Communicating effectively (oral and written)
• Using basic math skills
• Using automated processing and computer systems
• Performing data entry duties

Knowledge of:

• Data processing techniques
• Techniques used to audit data
• Business processing procedures

Skills and Ability to:

• Successfully completed General Claims Training
• Gather data and prepare reports
• Compose routine correspondence including letters and memos

Preferred Qualifications

Knowledge of:

• Claim processing functions
• Claim processing system
• Claim processing policy and procedures

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.