It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Claims Support Asst. I - Auto Club Group
What you will do: (Primary Duties & Responsibilities)
The Auto Club Group is seeking prospective Claims Support Asst. I who can provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems.
In this position, you will have the opportunity to:
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- Work under limited supervision to complete a set of related tasks to accomplish an objective.
- Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.
- Receive inbound and make outbound customer phone calls to resolve claims needs.
- Resolve assignment conflicts and issues as needed. communicate effectively with others in a work environment and with the public.
- May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.
Additional Responsibilities within Vendor Account Unit include, but are not limited to:
- Interact with adjusters and vendors to obtain correct identification information and validate information with the Internal Revenue Service
- Maintain and coordinate vendor information in multiple Claims systems
- Review, identify and resolve potential vendor duplicates and omissions
Additional Responsibilities within Total Loss Operations, but are not limited to:
- Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.
Additional Responsibilities within Insurance Verification Operations, include but are not limited to:
- Update claims in multiple systems with information obtained from the police report, call claimant carriers to validate insurance to rule out subrogation.
- File mini tort claims on behalf of our insured with other carriers.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
None
Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
With our powerful brand and the mentoring, we offer, you will find your position as a Claims Support Asst. I can lead to a rewarding career at our growing organization.
How you will benefit:
Claims Support Asst. I will earn a competitive salary of $15.00 to $21.00 per hour with annual bonus potential based on performance.
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401K Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
We're looking for candidates who: (Required/Preferred Qualifications)
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
- High School Diploma or equivalent
OR
- One year of experience in processing, customer service or business administration
- Must have a valid State Driver's License
Experience:
- Working with P.C. software applications
- Maintaining accurate files and records
- Identification, investigation, and resolution of problems
- Processing transactions and posting to appropriate accounts
- Organizing and prioritize multiple tasks
- Communicating effectively (oral and written)
- Using basic math skills
- Using automated processing and computer systems
- Performing data entry duties
Knowledge of:
- Data processing techniques
- Techniques used to audit data
- Business processing procedures
Skills and ability to:
- Data processing techniques
- Techniques used to audit data
- Business processing procedures
Preferred Qualifications
Knowledge of:
- Data processing techniques
- Techniques used to audit data
- Business processing procedures
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.