Claims Support Assistant II

Primary Duties and Responsibilities (details of the basic job functions):

Codes, edits, verifies, and enters information via keyboard on a teleprocessing/computer system

Performs calculations for a variety of routine applications (i.e., reports, forms, audits, various debit and credit balances, etc.).

Provides support for various monetary transactions including analyzing and resolving billing or customer related problems and providing cashiering services for members by taking payments for credit card/tickets while following appropriate company procedures. Types forms, reports and correspondence and maintains file and record systems. Collects information and investigates problems relative to the department.

Reviews a variety of reports and checks various forms for accuracy and completeness. May process mail using postal or imaging equipment, contact internal and/or external clients for information, sort incoming mail and documents and respond to telephone inquiries and problems and assist in developing new procedures.

Performs other related duties as assigned.

Required Qualifications (these are the minimum requirements to qualify)

Education:

High School Diploma or equivalent.

Experience:

• Operating a calculator and/or adding machine
• Performing basic math calculations including addition, subtraction, multiplication, division and percentages
• Maintaining accurate files and records
• Using a PC for word processing, email and basic spreadsheet applications
• Typing routine correspondence, memos and basic reports

Knowledge and Skills:

• Business writing including using correct grammar and spelling
• Analyzing, researching and solving routine problems
• Prioritizing and completing multiple tasks concurrently
• Preparing report information
• Communicating effectively with others in a work environment and with the public
• Rotating within department to forming various support functions and for training purposes

Preferred Qualifications

• Elite communication skills both oral and written
• Data entry experience with high accuracy level
• Experience managing and prioritizing multiple tasks simultaneously
• Excellent organization and adaptability skills

Work Environment

This position is classified as a hybrid work arrangement. Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

For this opening, employees will perform daily work duties on a remote basis with any needed in office visits outlined by management on an "as needed" basis. Employees will operate remotely unless otherwise notated by management.

How you will benefit:

The ACG Claim Support Assistant II will earn a competitive salary of $18.00 - $25.00 an hour with an annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.