Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.
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If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.
We are seeking a highly motivated Customer Experience Intern to drive value through creating best-in-class Customer Communication Automation and associated Business Process to support AES' Customer Experience (CX) strategy.
Responsibilities:
- Work closely with department leadership and subject matter experts (SME's) to develop processes using industry best practices to improve internal operations and customer experience.
- Use communication tools such as Salesforce Marketing Cloud, Salesforce Data Cloud and Qualtrics to generate and optimize campaigns.
- Customer/stakeholder journey mapping to understand pain points and identify opportunities for improvements; lead implementation of new/improved digital journeys.
- Research, collaborate, communicate, and drive solutions to business technology issues/questions, effectively partnering with stakeholders.
- Report results, socializing across key stakeholders.
- Support training initiatives by creating documentation outlining processes in a clear, succinct, and easy to understand manner.
- Adhere to project timelines created in coordination with team lead and program manager and assigned department leaders.
Qualifications:
- Pursuing a Bachelor's Degree in Engineering, Business Technology, Marketing, Economics or related field or sufficient related work experience
- Strong interest in leading projects and/or teams (Preferred)
- Strong interest in managing and developing business process (Preferred)
- User of Microsoft business tools including Excel, PowerPoint, Word and Teams
- Strategic thinking and problem-solving abilities, with a focus on achieving business outcomes
The qualified candidate must:
- Enjoy working in a dynamic, fast-paced and changing environment
- Be comfortable working under tight deadlines
- Have the ability to communicate effectively
- Be able to juggle multiple tasks/projects at once
- Be able to work individually and with teams
- Be able to proactively identify tasks
- Approach work striving for excellence, continually aiming to raise the bar
- Possess a high level of professionalism
Intern may be expected to complete additional assignments as determined by their supervisor.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.