ROLE STATEMENT

The team leader is responsible for hiring, leading, developing, and supervising the global inside sales team to achieve sales targets and ensure effortless customer experiences for inbound customers for the AMER Technical Support team.

RESPONSIBILITIES

1. Supervise and lead a Global team of inside sales representatives, providing guidance, coaching, and support to ensure team members reach their full potential.
2. Spearhead the AMER Technical Support team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
3. Develop and implement strategies to achieve sales targets and maximize revenue generation.
4. Monitor sales metrics and performance indicators to identify areas for improvement and implement corrective actions as needed.
5. Conduct regular performance evaluations and provide feedback to team members to foster their professional development and growth.
6. Develop a sales incentive plan to keep the team motivated.
7. Collaborate with other departments, such as various internal business partners, such as the inbound team, pre-qual, WFM team, marketing, engineering, customer service, and sales, to resolve customer inquiries and requests.
8. Foster a positive, collaborative work environment that encourages teamwork, innovation, and high performance.
9. Provide training and development support to Inside sales representatives about TE products, applications, and selling skills. Identify training needs and develop programs to address skill gaps and improve performance.
10. Stay updated on industry trends, market conditions, and competitive activities to identify opportunities for business growth.
11. React positively to changing business conditions by being flexible and adaptable.
12. Prepare regular reports and presentations on sales performance, forecasts, and trends for management review.

What your background should look like:

EDUCATIONAL QUALIFICATIONS

A bachelor's degree, B.E., B-Tech, or MBA is preferred.

CRITICAL EXPERIENCE

• Experience in a contact center environment
• Track record of successful change management in Customer Care.
• Leadership experience in large, multi-layered teams.
• 5+ years in multinational Customer Care or Sales operations, with at least 3 years in a relevant role.
• Effective collaboration across all organizational levels.
• Desirable 1-year Outbound experience

COMPETENCIES
• Customer-centric and sales-driven mindset.
• Leadership across international teams.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Excellent communication and negotiation skills, both verbal and written.
• Proficiency in CRM tools and sales analytics tools. Proficient in MS Excel and PowerPoint.
• Ability to multitask, prioritize, and manage time effectively in a dynamic work environment.
• Flexible to work across different time zones.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Flexibility to adapt to changing priorities and business needs.
• Demonstrate alignment with our core leadership values:
• Strategy: Ability to think strategically and contribute to long-term organizational goals.
• Execution: Proven track record of driving results and implementing plans effectively.
• Talent: Commitment to developing and nurturing talent within the team and organization.

MOTIVATIONAL/CULTURAL FIT

• Passion for innovation and technology
• Self-driven
• Global Exposure
• Matrix work environment

Competencies

Motivating Others

Building Effective Teams

Managing and Measuring Work

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

SET : Strategy, Execution, Talent (for managers)

COMPENSATION
• Competitive base salary commensurate with experience: $66.640 - $99,960 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets