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Job Overview

Position Overview
We seek a seasoned, highly motivated, customer-obsessed Principal Product Manager to spearhead developing and enhancing our online self-service tools and increased automation. As a pivotal team member, you'll drive the vision, strategy, and execution of one or multiple highly complex and ambiguous self-service solutions to provide customers with an intuitive and efficient online experience. Your expertise in digital product management, user experience, and cross-functional collaboration will be essential to succeed in this role.

• Strategic Vision: Develop a comprehensive roadmap for self-service online tools aligned with TE's strategic priorities, market trends, and customer needs.
• Product Development: Lead the end-to-end product lifecycle, from ideation to launch and iteration, collaborating closely with cross-functional teams, UX/UI designers, engineers, and stakeholders.
• User-Centric Approach: Conduct in-depth user research, gather feedback, and analyze user behavior to identify pain points, preferences, and opportunities for improvement.
• User Experience (UX): Partner with internal UX subject matter experts to drive user-centered design principles and to ensure that self-service functionalities are intuitive, easy to use, and aligned with best practices for web and mobile interfaces.
• Feature Prioritization: Define and prioritize features based on impact, feasibility, and user value, ensuring a delightful user experience while driving toward business goals.
• Agile Development: Work closely with development teams, utilizing agile methodologies, to guide the product development process, define user stories, and manage the product backlog.
• Cross-functional collaboration: Collaborate with design, development, quality assurance, and other relevant teams to ensure the successful implementation of self-service features within the established timeline and quality standards.
• Testing and Quality Assurance: Partner with the engineering team to develop test plans, coordinate testing efforts, and participate in user acceptance testing and quality assurance activities to ensure the self-service capabilities function as intended and are defect-free. Ensure product acceptance and readiness at critical phases of the delivery cycle.
• Metrics and Analytics: Establish key performance indicators (KPIs) and utilize data-driven insights to continuously optimize tools, track performance, and iterate for improvement.
• Change management and launch: Work with Channel's Learning & Development team to drive training and change management
• Stakeholder Communication & Engagement: Regularly communicate project updates, progress, and challenges to stakeholders at various organizational levels. Effectively communicate product strategies, updates, and insights to internal teams, ensuring alignment and support for product initiatives.
• Coaching: provide coaching and feedback to grow and develop the rest of the product manager team members.

• Proven experience (8+ years) in digital product management, preferably in launching self-service features or similar digital initiatives.
• BA/BS degree in Business, Marketing, Internet Technology, or a related field
• Passion for building technology that delivers outstanding customer experiences
• Clear communicator with strong writing, editing and documentation skills
• Strong analytical and problem-solving skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
• Superior organizational skills, plus ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration in multiple geographies
• Experience working directly with Engineers on product enhancements
• Experience working in an Agile/Scrum environment
• Experience with Jira (or equivalent)
• Ability to challenge certain feature sets or ideas in a positive and collaborative manner
• B2B and Manufacturing Industry experience is a plus